[1] When does a list becomes live?
Answer: The list becomes live only when it's tagged/added to any of the Journeys.
[2] Is it possible to edit the existing list, which is mapped to another Journey, or when the status of the list is ‘live’?
Answer: Yes. You can not edit the list when it's in “Live” status or mapped to other Journeys. Please refer to article "How to use a List"
[3] What are the different statuses of the lists?
Answer: The lists are comprised of three statuses:
- Draft - The draft list is only viewable to the person who has created it.
- Published - A published list that can be used in any journey.
- Live - A list that is actively used in a Journey.
[4] What is the Rule Block?
Answer: A basic set of rules or rule line items between which only AND clauses can be used. The illustration below explains the same.
[5] What is a Rule Set?
Answer: Combination of two or more rule blocks, which can be created by adding as many rule blocks.
[6] Is there a way to export/download the List of Audiences?
Answer: Yes. You can view and export the Audience List only when the list is in “Live” status. Follow the below-mentioned steps to export/download the list of audiences:
- Navigate to the People tab.
- Click on the List Name to view or edit the list. [The selected list should be in a “Live” status.]
- Scroll down, and click Export List to download the list data in CSV format.
- You will get a notification to view the downloaded report in the Settings > Report tab.
Example:
[7] Where can I see the associated journey names for the selected list?
Answer: Follow the below-mentioned steps to view the associated Journeys:
- Navigate to the People tab.
- Click on the List Name to view or edit the list. [The selected list should be in a “Live” status.]
- You can view all the associated journeys in the List Details section.
Example:
[8] How can I search for a particular candidate/member in the existing list?
Answer: You can view and export your Audience List only when the list is in “Live” status. Follow the below-mentioned steps to view your audience:
- Navigate to the People tab.
- Click on the List Name to view or edit the list. [The selected list should be in a “Live” status.]
- Scroll down to see your audience list. You can use the Search Box to search for a particular candidate/member.
Example: