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What is Net Promoter Score (NPS)?
Sense includes a powerful Net Promoter Score (NPS) message-type that allows you to send surveys and calculate NPS, an industry standard used to measure customer satisfaction. This can be particularly useful to measure improvement and compare against industry standards. If used properly, NPS can be one of the most powerful survey types that provides great insight into your business.
NPS is a standard feature included with your Sense account. To create an NPS survey, select “NPS”-type when creating a new event. These events will show special analytics over time and can be broken down by client. Scores are also attached to individual consultants for tracking.
The Net Promoter Score survey question is scored on a 0-10 basis and most commonly asks, "How likely is it that you would recommend [Agency] to a friend or colleague?".