Please reach out to email@example.com for module suggestions!
What are modules and the different types?
Event modules are actions that make up an event and are dependent upon event type:
- Message types use notification-only.
- Survey types can use any combination of notification, rating scale, multiple choice, and/or free response.
- NPS types use NPS and can use any combination of notification, rating scale, multiple choice, and/or free response.
Notification - the most basic and standard module type. They are used to message a consultant and allow for formatting options, such as: bold, italics, alignment, linking, headings, bullets, quotes, image insertion. Notification modules can also include dynamic variables. (NOTE: SMS messages are delivered in plaintext and do not allow for formatting options.)
Rating Scale - indicates the degree of a response; generally asks a question with two extremities (i.e. not good vs great) and responses are answered on a 1-to-10 scale. Rating scale can be set as a required response that can't be skipped. (NOTE: Rating Scale modules DO NOT track NPS).
Multiple Choice - provides options as responses; generally asks a question with pre-created responses to select. Multiple choice can be set as a required response that can't be skipped.
Free Response - generally asks a question that requires a free response. Free response can be set as a required response that can't be skipped.
NPS - sends surveys to calculate NPS, an industry standard used to measure customer satisfaction. More information can be found here.