For any survey or SMS event, you can configure an alert email to go out when a person responds to that event.
The recipient of the alert email will receive any survey responses responded to, or SMS sent back so they can follow up if needed.
Any dynamic variable (such as Recruiter Email) or hardcoded email (such as contractorcar@youragency.com) can be entered into the alert email field.
In addition, for alert emails generated by surveys, you can choose to have a conditional alert. Selecting this option will allow you to only generate an alert if a certain answer range comes back, such as only alerting when a rating scale question receives a response of 7 or below. This can help manage volume and keep you focused on responses that require action.
Here is an example of how an alert email looks like:
