IMPORTANT: During implementation, your account may be set to "Test Mode" to prevent errors. As a result, please reach out to support@sensehq.com or your Customer Success Manager when ready to activate.

Activating a Journeys

We recommend creating and testing touchpoints prior to activation.

To activate a Journey:

• Click the Journey icon from the left Sense sidebar

• Select the Journey to activate.
• Click the grey Inactive slider toggle on.

• When prompted, click Yes.*

• The Journey will start activating. 

• Once activated, Inactive will be changed to Active and a green dot will be placed to the left of the Journey name.

NOTE: Activating a journey will schedule its associated events. It is recommended to review the SCHEDULED page post-activation.

Deactivating a Journey

To deactivate a journey:

• Click the Journeys icon from the left Sense navigation panel.

• Select the Journey to deactivate.
• Click the green Active slider toggle off.

• The Journey will start deactivating.

• Once deactivated, Active will be changed to Inactive and the green dot will be removed from the left of the Journey name.