The audience determines who is eligible to receive Touchpoints depending on the specific journey type that’s created. Starting from the full list of available record types, you can add rules to narrow down to a specific subset.
Creating an Audience
- Click Journeys from the Left Sidebar
- Select the Journey
- Click the Audience Tab at the top of the journey navigation page
- Click Edit Audience
- Add audience rules as needed
Copying an Audience
- Click the Audience Tab for a Journey
- Click Edit Audience
- Click Copy from existing Journey
- Select the Journey from the dropdown
- Click Copy
Viewing a Journey's Audience
Your audience will display based on the record type of your journey and you can navigate between pages to view the full audience:
