Delivery statuses show the results of your messages in totals and percentages. Selecting a status provides an in-depth look at that status and a list of all involved team members:
Outbound: total messages sent
Inbound: total messages received
Contacts Reached: number of individuals reached (determined by unique phone number)
Unique Conversations: number of messaging threads with at least 2 exchanges
Contact Response Rate: the total number of unique contacts who have responded to an outbound 1:1 or broadcast messages divided by the total number of unique contacts reached.
Agent Response Time: Average response time during business hours (8 am - 7 pm)
Messages Sent by Team Members: view all the messaging stats sent and received by members of your team
Export CSV: You can export the messaging metrics by clicking on Export CSV and Downloading it from the reports section.
Export broadcast data: You can export the data about Messages Sent by Team members by clicking on it and Downloading it from the reports section.
