Candidates often update their contact information. One of the most common updates we see are new phone numbers or new preferred phone numbers. To ensure updates to numbers in Avionte classic take effect in Sense, you’ll want to do the following
- Update the value in the Cell Phone field
- Note: Do not change Home Phone type to Cell Phone - that will not trigger an update from Avionte to Sense
- Confirm that the phone number has finished syncing in Sense:
- Navigate to the candidate’s record in Sense, confirm that the phone number is updated
- If desired, you can change the candidate’s primary contact in Avionte Classic after the number has updated in Sense
Note: It’s important to do this last step after the number has been confirmed as updated in Sense