Conversational Context is a Sense feature that allows users to get a full view of how candidates that they’re in conversation with have been engaging with their organization. It will show all the past messages sent to the recipient as broadcast, single messages or group messages as one line information.
Click on any contact with which you want to see all past messages sent.
Click on any of those information to view the conversation.
Context line items will show directly within the text conversation as a part of the conversational timeline. The conversational context will show you several things;
- detailed information about how other members of your organization have communicated with your candidate
- basic information on automations sent from the Sense Engage platform
- basic information about started and ended placements for the candidate
- basic information on if the candidate responded to surveys
This visibility allows your recruiters to always be in the loop on what is being sent to their candidates, how their candidates are engaging with the organization and keeping them informed of any urgent matters that need to be addressed--all in one easy to access location!
While remaining in your text thread explain the texting options at the bottom of the conversation.
Now that we've understood the color differences of the types of messages we're sending and receiving and the conversational context cues we have available, I'd like to discuss the ways we can draft a message and what we are able to include.
Sense messaging is unique in that you'll notice it is fairly colorful! This is intentional to help users understand the types of messages that have been sent or received and respond accordingly.
Navy Blue = a message written by the inbox owner/internal user organically to the recipient.
Grey = response from the recipient of the messages. The person who you may be contacting using the tool (candidates or contacts).
Purple = a Broadcast Message. This message was sent en masse to a group of people and as individuals reply they get put into their individual conversation threads for a continued conversation.
Green = a text message sent through the Sense Engage Automation Module. This was an auto generated text message but kept in the conversation so that users can respond and continue the conversation with the recipient in a fluid manner.