[1] When should I use an Agency Portal?
Answer: If you have external agencies sourcing candidates for you, you can add them to your Sense TRM and provide access to them.
[2] How many agency logins can I avail myself?
Answer: There is no limit to the number of external agencies you can add.
[3] Is there a provision for an agency to manage more than one client using this portal?
Answer: Yes, from the agency portal, they can manage all the clients who are using Sense TRM. These clients will be listed in the Clients tab in the portal.
[4] Will the agency be prompted if they are trying to upload a candidate's resume, which is already present in the system?
Answer: Yes, the candidate will be tagged as ‘duplicate’ if the system finds the candidate resume already present in the system.
[5] Is there a way to view the referral status for the agency?
Answer: Yes, they can view the status from the respective candidate card.
[6] Can I delete an agency?
Answer: No, you cannot delete an agency from Sense TRM. However, you can disable them to stop getting them listed.
[7] What is meant by a cool-off period for an agency?
Answer: The cool-off period defines the period for which the ownership of the candidate stays with the agency.
[8] What does “Not Verified” mean against an agency name on Sense TRM?
Answer: When you add an agency from Sense TRM, they will receive an email to verify their email. The tag “Not Verified” stays until they verify it through email.