Voiceflows

Table of Contents

Overview

Voiceflow Dashboard

Data Filters

Job Titles Filter

Call Status Filter

Workflow Filter

Score Filter

Data Table

Default and Selected Columns

Available Columns (Deselected)

Overview

The Voiceflows view is accessible under the Automation > Voiceflows section. It provides a comprehensive dashboard for monitoring and analyzing automated call screenings. The data displayed is relative to the selected period, which is in the overview.

The screened candidate dashboard is also available in the Chrome extension. 

Voiceflow Dashboard

The dashboard provides two primary summary metrics displayed prominently at the top of the screen:

Calls Attempted: The total number of calls initiated.

Calls Evaluated: The total number of calls that resulted in a score or evaluation summary.

View Analytics

You can view detailed voice analytics by clicking View Analytics. This opens the analytics view, where you can explore candidate conversation data and gain deeper insights into call performance and screening outcomes. You can refer to the Voice Call Analytics article to learn more.

Data Filters

The Voiceflows dashboard allows you to dynamically filter the displayed list of candidates using several customizable dropdown filters located above the data table.

Job Titles Filter

The All Job Titles filter allows you to narrow results based on specific job roles and their IDs. The filter displays a search bar and a list of results.

Call Status Filter

This filter determines which category of calls is displayed. Options within this filter include:

• Calls Evaluated (Selected by default)
• Calls Completed
• Calls Skipped
• All Calls

Workflow Filter

Score Filter

The All Scores filter lets you narrow the results based on the score assigned to each call screening outcome.

• Select one or more scores from 1 to 10.
• Select Score not available to view call screenings that do not have an assigned score.

Data Table

The table displays individual records and can be customized using Edit table columns. You can choose which columns to display based on the information you want to review.

Default Columns

The following columns are selected and visible by default:

• Name
• Job Title

Additional Columns

You can add the following columns to the table by selecting the corresponding checkboxes and clicking Save:

• Score
• Screening Time
• Call Status
• Workflow
• Confidence Score
• Call Outcome
• Workflow
• Confidence Score
• Decision
• Communication Method

Detailed Call Record Analysis

Clicking on an individual record opens a detailed sidebar view for analysis. The detailed view presents critical contextual information such as:

• Candidate contact details (email and phone number).
• Job Title (e.g., Android Developer - Digital or IT Analyst - ETS).
• Date and time of screening (e.g., Screened on 09/24/2025 12:18 PM EDT).
• Assigned Score.

Call Recording and Transcripts

This section includes a player for the call audio, allowing you to listen to the screening.

• The view includes the call duration (e.g., 0:00 / 12:46).
• A Transcript option is available.

• A Download Transcript option is available from where you can download the call summary transcript.

•  If a recording is unavailable for a specific attempt, the display shows No Recording Available.

View the Call Direction

• Original Call (Outbound): First call initiated by Sense.
• Retry 1, 2, 3...(Outbound): Sense initiated calls after the original call.
• Incoming Call(Inbound): Candidate initiated the call.

Call direction is available across All Call Recordings, the Voice Transcripts dashboard, and the Voiceflows dashboard.

View in Chrome Extension

Below is how the call summary will appear in the Chrome extension view.

Overall Summary

The Overall Summary section provides the voice conversation summary.

Example of Successful Screening Summary

For successful calls, the summary includes a narrative describing the interaction with the virtual recruiter and a detailed technical skill assessment.

Technical skill areas assessed for an "Android Developer - Digital" include:

• Android development experience: Experience noted with Jetpack Compose, Kotlin, pager, coroutines, and Room database.
• RESTful API integration: Experience noted using Retrofit, ViewModel, coroutines, sealed classes, and result mapping.
• Agile methodologies: Familiarity with Agile principles, sprint planning, daily stand-ups, Kanban boards, and backlog grooming.
• Unit and UI testing: Experience with unit testing using JUnit, Mockito, and UI testing with Espresso and Jetpack Compose previews.
• Performance optimization: Knowledge related to view hierarchy management, lazy column usage, memory management, and threading with coroutines.

Example of Non-Evaluated Outcome

For calls where connection failed or the candidate did not answer, the overall summary reports the outcome, such as Call Outcome: No Answer.