Here you can set some key words and rules for which you want to get notified. Any reply to an SMS or response to a survey will be flagged if it matches the rules defined for the two categories below. Notifications will be sent to the email addresses listed from you.
Low Ratings Flagging
You can set the value of response for which you want to get notified.
For example: If you want to get notified if you get an answer to a rating scale of 6 or under, You can set that value from dropdown options available.
You set some keywords to flag SMS replies and answers to free response questions within surveys.
To make it easier, some suggestions are already provided. You can click on any of those words to add to the flagged keywords.
Here you can define for which mail addresses you want to get those flagged responses.