End of Service Life- Journeys

Overview

Since launching Workflows in August 2024, we’ve been focused on delivering a single, modern automation platform that is more powerful, flexible, and scalable. As part of this evolution, Journeys will gradually sunset, and Workflows will become the unified automation solution at Sense.

Workflows are built to go beyond what Journeys offer today and to support more advanced automation use cases across the candidate lifecycle:

• Greater flexibility with conditional logic, branching, and reusable automation patterns
• Broader channel support, including WhatsApp and Voice AI
• Improved performance and scalability for complex, high-volume automations
• Unified automation experience across messaging, data updates, and operational actions

End of Support Summary

The table below summarizes the key milestones for the Journeys deprecation:

Detailed Timeline

Phase 1: Announcement (December 2025 - January 2026)

During this phase, all Sense customers using Journeys will receive communication about the transition:

• Email notifications sent to all account administrators
• Migration resources and documentation made available
• Detailed comparison of Journeys vs. Workflows capabilities
• Migration begins in collaboration with customers, for the detailed migration process, refer to this section

Phase 2: Stop Journey Creation (April 1, 2026)

What this means for you:

• The "Create Journey" functionality will be disabled
• Existing Journeys can still be activated and deactivated
• Journey analytics will remain available during this period
• All new automation should be built in Workflows

Phase 3: End of Journey Support (July 1, 2026)

End of support means that Sense will:

• Deactivate all remaining active Journeys
• No longer provide support for Journey-related issues
• Not fix bugs or issues related to Journeys

Important Notice and Pointer

What Has Changed?

The following changes have been applied:

• All active Journeys and their associated Touchpoints have been deactivated.

• Journey activation and reactivation are no longer supported.

• Active Database Cleanup operations have been halted.

• Starting Database Cleanup operations are no longer supported.

What Can I Still Access?

You can continue to:

• View historical Journey configurations.

• Access Journey analytics and reporting.

• Access survey analytics associated with Journeys.

• The current Journey navigation experience remains unchanged, including search, sorting, filtering, and folder navigation.

• Use Journey-related ABT events when building audiences within Workflows.

• Access historical Database Cleanup records and settings for reference purposes.

What Can I No Longer Do?

You can no longer:

• Activate or reactivate Journeys.

• Send communications through Journeys.

• Create or execute Database Cleanup operations.

What's Coming to Workflows

We are actively building features to ensure Workflows meet all your automation needs. The following features are aimed for smoother onboarding onto Workflows:

Workflows represent the next generation of automation at Sense, built from the ground up based on customer feedback. 

Here's what you gain by making the switch:

• Intelligent Data Flow: Context-aware engagement with previous node context variables
• Conditional Logic: Paths and Splits for complex branching scenarios
• Strategic Drip Campaigns: Multi-step timed messaging to nurture candidates
• WhatsApp Integration: Native WhatsApp messaging node
• Voice AI: Integrated Voiceflow nodes for AI-powered calling
• Enhanced Action Based Targeting (ABT) Events: SMS and Chatbot event tracking (not available in Journeys)
• Send Now: Immediate trigger execution without scheduling delays
• Holiday Calendar Blackouts: Automatic suppression during holidays
• Modular Surveys: Advanced survey builder with the capability to  re-use same survey in multiple workflows
• Custom Sender Numbers: Better deliverability and brand trust
• Intelligent Matching Capabilities: Intelligent Candidate Matching and Job Matching capabilities
• Fast Activity Analytics: Real-time workflow performance insights
• Candidate Matching: AI-powered candidate-to-job matching within workflows
• Live Editing: Edit active workflows without full deactivation
• CSV Upload Lists: Include CSV-based audiences in workflows

Feature Comparison: Journeys vs. Workflows

The following table provides a comprehensive comparison of features between Journeys and Workflows:

Communication Nodes

Logic & Automation

Suppression & Scheduling

Migration Process

Step 1: End of Service Announcement & Awareness

Timeline: January 2026

What will happen:

• Sense will formally announce the End of Service (EoS) for Journeys to all customers.
• Customers will receive multiple communications and reminders outlining:
  • EoS timelines and key milestones 
  • Impact to existing Journeys 
  • Overview of the migration to Workflows 
  • Support and next steps 
• Documentation and FAQs will be shared to help customers understand the migration approach and benefits.

Outcome: Customers are informed about the EoS, timelines, migration path, and know what to expect next.

Step 2: Migration Planning & Execution

Timeline: January 2026 – June 2026

What will happen:

• The migration will be led by Sense, where the team will: 
  • Analyze current Journeys 
  • Rebuild equivalent or improved automations in Workflows, using best practices and optimizations 
• Sense Customer Support / Customer Success Managers (CSMs) will be available to provide:
  • Walkthroughs of the migration plan 
  • Migration timelines and responsibilities 
• Customers are encouraged (but not required) to actively participate by: 
  • Reviewing proposed workflows
  • Providing feedback and business context
  • Re-imagining and enhancing automations where needed

Benefits of customer participation:

• Faster and more accurate migration
• Better alignment with business goals and use cases 
• Increased confidence and familiarity with Workflows 

Outcome: All existing Journeys are successfully migrated to optimized Workflows.

Step 3: Review, Validation & Activation

Timeline: January 2026 – June 2026

What will happen:

• Customers should review the migrated Workflows.
• Any final refinements or adjustments should be completed and/or reviewed with your CSM. 
• Workflows will be Activated unless discussed otherwise.

Important:

• All reviews and activations must be completed by the end of June 2026 to ensure uninterrupted automation execution. 

Outcome: Customers are fully live on Workflows before Journeys reach End of Service.

Migration Resources

We are committed to making your transition from Journeys to Workflows as smooth as possible. The following resources are available to help:

Support Resources

• Support Documentation: Comprehensive Workflows documentation can be found here.
• Migration Framework: Step-by-step migration guide for converting Journeys to Workflows.
• Your Sense Team: Your dedicated Customer Success Manager is available to help plan and execute your migration.
• Customer Learning Center: Self-paced training materials and video tutorials for Workflows.

Important Links

Webinar Link: https://sensetalent.wistia.com/medias/q3scphmvyj

Workflows Support Articles: https://support.sensehq.co/hc/en-us/sections/28606693691149-Workflows

Workflows Use Cases: https://support.sensehq.co/hc/en-us/sections/33872733725453-Use-Cases

Questions and Support

If you have questions or concerns regarding this announcement or migration:

1. Contact the Customer Success Team or your Customer Success Manager
2. Reach out to Sense Support by submitting a request here through the Help Center

Thank you for your continued partnership.

The Sense Team