Survey 2.0 enhances automation possibilities through events and data access.
- ABT Events: In workflow paths, a filter condition for "survey responded" (true or false) is available to branch the workflow based on whether the survey was completed or not. Future enhancements will include ABT events based on specific survey questions and responses.
- Previous Node Context: Information from the completed survey node can be accessed as "previous node context". This includes:
- Survey Transcript: The full transcript of questions and answers from the survey can be used, for example, for node write back to a record.
- Survey URL: The link to the survey.
Survey Response Handling
Once a survey is completed via a specific email event, responses are not allowed to be edited. If a user tries to access the survey link again after completing it, they will be notified that they have already completed the survey.