[1] How do I access various Forms?
Answer: All the forms: Job Forms, Internal Forms, and Candidate Forms can be accessed from the Settings > Job Setup > Forms.
[2] What are the different ways in which I can schedule an interview?
Answer: You can either schedule the interview manually or via chatbot.
[3] Can candidates choose a date and time slot for their interview?
Answer: Yes, if the interview scheduling is done via chatbot- they can choose a suitable date and time from the available slots provided by the interviewers.
[4] How do I view the submitted candidate form?
Answer: You can navigate to the candidate details page to view the submitted candidate form in the respective job. Additionally, Sense TRM will notify the hiring team via email upon a candidate submits a candidate form.
[5] Why should I schedule an interview in a shared calendar?
Answer: Shared calendars enable your team to maintain a centralized scheduling system so that authorized members of your team can schedule, reschedule, and delete a single calendar.
[6] What are the various calendar integrations available?
Answer: From Sense TRM, you can choose from available Google, Microsoft, or Default calendars.
[7] How do I configure rejection emails?
Answer: Navigate to the Jobs > Candidates > Required Candidate Details Page, and click the rejection button.
Select a reason for rejection from the drop-down list provided or add a new reason.
- Check the box for Send Rejection Email.
- From and To will be auto-filled.
- Choose a template from the drop-down list or add a custom message.
- Click on Reject.
[8] When can I mark a candidate as ‘Hired’?
Answer: A candidate in the Offer stage of a job can be marked as Hired. From a candidate details page of a job, you can mark them as Hired.
[9] How do I fetch the Mercer | Mettl API keys to enable integration?
Answer: You may contact your Mercer | Mettl account manager to request the API keys to your account.
If you do not hold a Mercer | Mettl account, click here to reach out to Mercer | Mettl team.
[10] How can the candidate access the test generated in Mercer | Mettl, and sent via Sense TRM?
Answer: The respective candidate will receive an email triggered from Mercer | Mettl with the selected test (from the Sense TRM platform). They can click on the Start Test to begin their online assessment.
[11] How do I invite candidates to take an online assessment via Mercer | Mettl?
Answer:
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Navigate to the candidate who is in the assessment stage.
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Click on 'Send a test' to the candidate.
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Enter the candidate's email address in the following pop-up, and the respective candidate will receive the assessment link.
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[12] Can I download a copy of the Mercer | Mettl scorecard?
Answer: Yes, you can get the scorecard either via email or from the candidate card.
[13] Why did the candidate receive an email without the link to the candidate form?
Answer: It can be because the placeholder for the form link may be missing.
[14] Suppose a user is part of the shared calendar but not added to the interview. Can they update or cancel the interview?
Answer:
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When you schedule an interview for a candidate, the users in the shared calendar with "Make changes and manage sharing" permission can edit & delete the interview from Sense TRM.
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If users are part of the shared calendar but not added to the interview, they can still update or cancel the interview. (Depending on their job accessibility).
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[15] Who will be the host for an interview scheduled via Zoom?
Answer: By default, the first user added as the interviewer will be considered the host for the zoom meeting.