Table of Contents
Chatbots are primarily categorized into Outbound and Inbound based on user interaction.
Outbound Chatbots
Outbound chatbots are used when you already have the candidate's or target entity data in your database and send the chatbot to them. For example, you can reach out to an existing candidate to collect more information or send screening questions.
Types:
- Data Enrichment
- Pre-screening
Key Characteristics:
- Entity Targeting: You can select specific entity types, like Candidate or Internal Employee, to target.
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Reminders Functionality: Reminders are exclusively available for outbound chatbots. This allows you to send follow-ups to candidates. There are two types of follow-ups:
- The chatbot was delivered (via Email or SMS), but the candidate never opened or interacted with it.
- The candidate started the chatbot conversation but dropped off before completing it.
Follow-ups can be sent through both Email and SMS to re-engage candidates and guide them back into the flow.
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Channels/Use Cases: Outbound chatbots can be linked and sent via:
- Engage/ Workflows
- SMS or Web
- API bot
- Trigger Mechanism: Outbound Chatbots can be triggered by Engage/Workflows or directly by the customer using the Chatbot business API. After the chatbot flow is configured and built, the admin can use the chatbot in Engage/Workflows for the respective channel (Email, SMS, WhatsApp).
Inbound Chatbots
Inbound chatbots are used to target unknown candidates and convert them into known candidates in the database. These bots are designed for users who might be new visitors.
Types
- Sourcing: This is typically a website bot where any user can interact. It can be hosted on a website.
- Application: These bots can be added to a job description (JD) page to facilitate applications.
Key Characteristics
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Entity Types: Sourcing is supported for the candidate entity only, while Application is supported on submittal. The Outbound bots have no such restrictions.
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Hosting:
- Sourcing chatbots can be hosted on a website.
- Application chatbots can be added to a job JD page.
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Trigger Mechanisms: Chatbots can be triggered in several ways:
- Codeword via SMS/WhatsApp: You can set up a number, and users can trigger the flow by sending a specific codeword (e.g., "hello").
- Standalone URL Links: Chatbots can have direct URLs that allow access to the bot as a standalone conversation, often sent via email.