This feature allows you to set a prohibition window for communications (both email and Sms) sent by Sense. Users have the ability to set blackout windows at 2 levels - the agency default as well as customisation on an individual touchpoint level.
- You can choose whether or not to apply the default blackout window to all email and SMS messages sent via journeys. For any sending that is triggered during the blackout window, you can choose whether to delay them or cancel them.
- You can also override these default settings within the scheduling options of any individual email or SMS communication within any journey.
Click on Settings > General settings
You can set the start and end time of the Blackout window.
