To secure your Sense account, you’ll need an authenticator app to enable Multi-Factor Authentication (MFA). You can follow these simple steps to get started:
Step 1: Download an Authenticator App
Choose an authenticator app from the options below:
- Google Authenticator (iOS) | Google Authenticator (Android)
- Microsoft Authenticator (iOS) | Microsoft Authenticator (Android)
These apps are free, secure, and compatible with most devices.
Step 2: Scan the QR Code
- Open the authenticator app on your mobile device.
- Select Add Account or the "+" icon.
- Choose Scan a QR Code.
- Use your phone's camera to scan the QR code displayed during the Sense login process.
Step 3: Verify Your Account
- Once scanned, the app will generate a 6-digit code.
- Enter this code into the Sense login page to complete the setup.
FAQ
What if I don’t have a mobile device?
You can use desktop-based authenticator tools like Authy.
What happens if I lose access to my authenticator app?
Contact your admin or Sense support for assistance in resetting your MFA setup.
Can I use SMS instead?
Yes, Sense also supports SMS-based MFA if preferred.
For further assistance, please reach out to our support team at support@sensehq.com