The Sense tab on a Bullhorn candidate record shows the candidate's activity from Sense, including messages sent through Journeys and Workflows, the candidate's replies, and chatbot conversations. Use it to review a candidate's Sense history without leaving Bullhorn.

If your agency already has the Sense tab in Bullhorn, this activity is available automatically.

View a candidate's activity

1. In Bullhorn, open the candidate record.
2. Select the Sense tab.
3. First time only: Open the confirmation email from Sense and select the link to confirm access.
4. From the dropdown under the Sense logo, select a view: Communication – Journeys, Communication – Workflows, or Chatbot Transcript.

The tab shows the candidate's activity for the selected view.

Note: Select the Sense tab, not the Sense Journeys tab.

Views

Communication – Journeys (default)

Shows messages sent to the candidate through Journey SMS, Journey Email, and Journey Survey.

• Metrics: sent messages, scheduled messages, and the last NPS score.
• Conversations: each message with its Sent, Opened, and Responded status.
• Use Filter to narrow the list.

Communication – Workflows

Shows emails, texts, and chatbot messages sent to the candidate by workflows, and the workflow that sent each one.

• Choose a date range. The default is the current year.
• Search activity, or use Filter to narrow the list.
• Select View Related to see related activity for an item.

Chatbot Transcript

Shows the candidate's conversations with the Sense chatbot. Select a conversation from the dropdown to view its transcript.

Limitations

• Works on candidate records only.
• You need a Sense account linked to your Bullhorn user to view the tab.