Goals
		Improve efficiency and effectiveness of Internal Team Prevent Talent from being forgotten at timely moments Maintain proper database hygiene Facilitate “Human-Work” at timely moments Provide support for the Internal Team

Example

Breakdown:

Automatic reminders for internal team at timely moment throughout the Talent Lifecycle
Automated SMS and/or email touchpoints
Typically sent from Org. or Org. Leader to the recruiter

Best Practice:

TYPICAL SETUP REQUIREMENTS
Who will campaigns be sent to/from? Sent to: Recruiter or Client Owners Sent From: Org. or Org. Leaders *Key: Send Touchpoints to internal team members related to Talent Lifecycle Records via Basics Tab
What information needs to be included? *Info include depends on Talent Lifecycle stage Basic job details (start date, where to go, etc) Client info Candidate info Survey questions
When should the messages be sent? Relative to the most relevant Talent Lifecycle field Common Examples Interview Record creation date Submittal Record creation date Start & End date of Assignment
How do we identify the right audience? Typical Stages in Recruiting Life Cycle Interviews Submittals Placements Common Examples

MEASURES OF SUCCESS

*Dependent on Agency Priorities / KPIs

Use both a dedicated Journey as well as Internal Reminder Touchpoints threaded throughout other Journey Use-Cases for maximum benefit and improved Journey organization

It’s in the Agency’s best interest to incorporate the feedback of the internal team to make adjustments to Journeys over time
Not asking for feedback or worse ignoring feedback can create the opposite effect that was originally intended