Table of Contents
Overview
User Content Subscriptions enhance the existing Sense Engage opt-outs. User Content Subscription allows you to create multiple subscription categories for different types of communication, allowing candidates (and recipients) to selectively opt in / opt out from the available subscription categories.
What's Covered
[A] Managing Subscription Categories
[B] Adding Fallback Number
[A] Managing Subscription Categories in Sense Engage
[1] Click on the 'User Content Subscription' tab under 'Settings' to manage subscription categories.
[2] Click on '+ Add New Category' to create new categories. Fill in the Category name, subscription type, description and the unsubscribe message. Click 'Save'.
[3] Click on the subscription category for a detailed view. The detailed view consists of total touchpoints under the category, SMS unsubscribe rates and associated touchpoints.
[4] You can filter the available subscriptions on the basis of active or inactive from the top right corner.
[B] Adding Fallback Number
The “Fallback Number” feature allows you to add either the ‘Agency Number’ or the ‘Agency Variable Number’ as your fallback number for the SMS Categories. If the sender number is not in the category, the selected “Fallback Number” will be used to send messages on the owner's behalf.
Example: A “Marketing SMS” category has ten numbers, and an SMS touchpoint belongs to a category with 1000 audience members in it. The sender number for the touchpoint is the owner number. For the 1000 audience members, there are five distinct owners. Out of 5 Numbers, only four are present in the category. In this case, the default fallback number will be used to send the touchpoint.
[1] You can select the fallback number only if Associated Phone Numbers are added/imported to the category.
NOTE: The “Fallback Number” is either the ‘Agency Number’ or the ‘Agency Variable Number’.
For Example:
[2] Once the fallback number is selected, you cannot change it to another category.
- If the category “Fallback Number” is selected, the system will show a general statement stating: “Fallback Number for Category will be used to send SMS if sender number is not part of the category.”
