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Sense AI Chatbot is now integrated with the “SMS Reminders” feature to help you increase your Chatbot's conversation completion rates. The SMS Reminders feature is designed to send SMS reminders to candidates to continue their conversation from where they left off.
The “SMS Reminders” feature sends reminder notifications to the below-mentioned candidates:
- Candidates who “Never Started” the conversation.
- Candidates who started but “Abandoned” the conversation.
NOTE: The SMS Reminders feature is only available for Outbound SMS Conversation Flows.
 Increases your chatbot conversation completion rates.
 Improves the candidate experience by sending them frequent reminders.
 Flexibility to Enable/Disable the “SMS Reminder” toggle at your convenience.
 Flexibility to customize the reminder frequency and time interval.
 Allows you to customize the SMS Reminder message for a personal touch.
How To Use the SMS Reminders Feature
Once the required release flag is enabled for your agency, follow the below steps to enable this for your conversation flows.
 Navigate to the Conversation Page.
NOTE: On the Conversations page, the system will show the status of the “SMS Reminders” feature, whether it is “ON”, “OFF” or in the “N/A (not-applicable flows) stage.
 Navigate to any Outbound SMS flows to enable the SMS Reminder feature for a specific flow.
 Click on the Clock Icon on the top right side of the conversation flow. OR
Click on the Three-Dot Option on the top right side of the conversation flow and click Manage Reminders.
 On the Reminders page, you can see two types of categories:
- Never Started: Candidates that received the initial text but never responded will receive this reminder message. Each reminder will be followed by the flow-node that the candidate did not respond to.
- Abandoned: Candidates that started the conversation but never completed it will receive this reminder message. Each reminder will be followed by the node in the conversation flow where the candidate left off.
 Use the Toggle Button to turn ON/OFF the SMS Reminders feature.
 Add a Time Interval after which the system should send a reminder message to the candidates. The candidate will receive a reminder notification after X minutes/hours/days of inactivity from the last message.
For example: If you set a time interval for 30 minutes, then in this scenario, the candidate will receive the reminder after 30 minutes of inactivity from the last message.
 Add the number of Text Reminders that you wish to send to the candidates. You can send text reminders up to 5 occurrences.
 Customizethe SMS Message that you wish to send as a reminder notification to candidates. You can use emojis, variables, and gif files to give your message a personal touch.
NOTE: SMS Message will be the same for all reminder occurrences.
 Click Save.
 Follow the same steps for the “Abandoned” category.