We’re constantly working to improve your Sense experience by squashing bugs and releasing new features. Here’s an account of the improvements and releases that happened in June 2023.
Table of Contents
❖ Sense Engage ❖
[1] Update in Transactional Emails
Released Date: June 01, 2023
★ What’s New
We have added a new checkbox, “Remove the unsubscribe links,” for Transactional emails in the Basics tab of touchpoints.
You can use this checkbox to remove the Manage Subscription Preferences link from the email footer.
By default, the checkbox will be unchecked. If the checkbox remains unchecked, it is mandatory to provide a reason to the recipients explaining why they are receiving the email.
➥ Reference: Please refer to the complete Unsubscribe Link help article for more information.
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★ Impacted Sense Platform
- Journeys > Email Touchpoints > Basics
[2] List 2.0 New User Interface
Released Date: June 15, 2023
★ What’s New
We have enhanced the List 2.0 user interface (UI) to provide a better and smoother experience when building your audience.
The new UI has an approachable and lively look and feel, making the audience builder platform easier to use. This updated UI is now available for List 2.0 when creating your audience from Lists, Journeys, and Bulk Cleanups.
➠ Before the UI update:
➠ After the UI update:
- Example 1: Creating a New List from the People Tab
- Example 2: Rule-Building Experience
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★ Impacted Sense Platform
- List 2.0
[3] Custom Search Criteria Expansion
Released Date: June 15, 2023
★ What’s New
Added the below-mentioned enhancements to the Job Matching Options:
- We have included some new parameters to help you set the Job Matching criteria more effectively. Previously, the job matching capabilities were limited to searching by City, State, Job Title, Skills, and Keywords. Now, you can use new parameters, such as Payrate, Discipline, Speciality, Certification, Shift preference, employment type, and more.
➥ Reference: Please refer to the complete Custom Search Expansion article for more information.
- Added “Sort by” functionality in the Job Matching UI. This allows you to sort the jobs for candidates according to the ‘Best Match’ or ‘Payrate’.
➥ NOTE: Please contact your Customer Success Manager if you'd like to configure any of these search criteria options.
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★ Impacted Sense Platform
- Journeys > Email/SMS Touchpoints (Job Matching) > Job Matching Options
[4] Bulk Cleanup for all ATSs
Released Date: June 01, 2023
★ What’s New
We have released the Bulk Cleanup functionality for all Applicant Tracking Systems (ATSs). Previously, this feature was only available for Bullhorn ATS, but now you can utilize the Bulk Cleanup functionality across all ATSs that support writeback functionality.
➥ Reference: Please refer to the complete Database Automation article for more information on the Bulk Cleanup process.
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★ Impacted Sense Platform
- Bulk Cleanup
❖ Sense Referrals ❖
[1] Timesheets for Sense Referral
Released Date: June 15, 2023
★ What’s New
We have introduced a Timesheets feature that allows you to track the referral payout eligibility based on hours worked by a candidate. You can upload the timesheet to update the hours worked.
You can set your preference for tracking to either Hourly or Daily in the one-time settings. Once you have set it to Hourly tracking, you will be able to view the "Time Worked" column in the Payouts section.
For example:
➠ To view the One-Time settings,
- Log in to Sense and navigate to Referral.
- Go to the Settings Tab.
- Scroll down to One-Time Settings and find “Timesheet log type.”
➥ Reference: Please refer to the complete Timesheets article for more information.
❖ Sense AI Chatbot ❖
[1] Partial Note Writebacks
Released Date: June 01, 2023
★ What’s New
Sense AI Chatbot now supports 'Partial' note writebacks, where you can write back the notes even if the conversation is not completed.
Previously, the writebacks from the Sense AI Chatbot would only trigger when the chatbot conversation was completed. As a result, users did not receive any data or note writebacks to their ATS when the conversations were only partially completed. This posed an inconvenience, especially when no data had been collected up to the point where the conversation was stopped.
➠ Example: Complete note writeback
Now, we have implemented an enhancement that allows you to write back these notes as a ‘Partial’ note writeback, even if the conversations are not completed. This enhancement ensures that valuable information is not lost for abandoned conversations and allows for better data collection.
➠ Example: Partial note writeback
➥ Important: The default time for partial note writeback is 15 minutes. For example, suppose a candidate drops off from any conversation for 15 minutes or more. In that case, the system automatically creates a “Partial” note writeback in your ATS for the conversation that occurred until that time. Similarly, suppose a candidate comes back after 15 minutes and completes the conversation. In that case, the system automatically generates a “Complete” note writeback in your ATS for the entire conversation that took place up until that point.
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★ Impacted Sense Platform
- Sense AI Chatbot (Note Writebacks)
[2] List Field Handlings
Released Date: June 15, 2023
★ What’s New
Sense AI Chatbot now supports the writebacks from one to TO_MANY fields, such as skills, categories, specialties, etc.
▶ Before Enhancement
Previously, Sense AI Chatbot was used to write back a candidate’s skills, categories, or specialties in comma-separated values to your ATS. For example, in the chatbot conversation flow, if a candidate mentioned being skilled in Java, c++, and Python, the system used to write back it as a single array value, such as [Java, C++, Python].
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▶ After Enhancement
Now, we have implemented an enhancement that enables the writeback of these skills as separate array values to your ATS. For example, in the chatbot conversation flow, if a candidate mentions being skilled in Java, C++, and Python, the system now automatically writes back these values as individual array values, such as [Java], [C++], [Python]. This enhancement ensures better organization and accuracy of the candidate’s skills in your ATS.
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★ Impacted Sense Platform
- Sense AI Chatbot (writeback values)
[3] Scheduling Node Enhancements
Released Date: June 15, 2023
★ What’s New
Added the following enhancements to the Chatbot Scheduling node to improve your scheduling experience:
- In addition to Team Templates, we have added Dynamic Templates, which are based on the data from job orders or candidate records, to ensure meetings are scheduled with the right person.
- Now, you can include additional context to the meeting invite so that recruiters can easily find information for the interview before the event starts, such as job title, recruiter name, etc.
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▶ What is Dynamic Templates
- Dynamic Templates utilize global variables to map to specific scheduler templates. The dynamic template allows candidates to schedule time with the appropriate recruiters based on ‘candidate ownership’ or ‘job ownership.’
- Dynamic templates are applicable only for outbound bots.
➥ Reference: Please refer to the complete Dynamic Templates & Global Variables article for step-wise instructions on how to create global variables.
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★ Impacted Sense Platform
- Sense AI Chatbot > Meeting Node
❖ Sense Messaging ❖
[1] Messaging UI Update
Released Date: June 01, 2023
★ What’s New
We have introduced a new User Interface (UI) for Sense Messaging to provide a fresh and modern user experience.
The new Messaging UI enhances your user experience with added functionality in the third panel, an improved dropdown menu for easier navigation, and a more intuitive pathway to view conversation owners.
➥ Reference: Please refer to the complete Messaging new UI article for more information.
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▶ Why did Sense prioritize a UI change:
In addition to addressing some long-reported usability issues, we found that our old user experience relied on completely different paradigms for each feature. While this approach worked reasonably well when we were a smaller and simpler product, it became unmanageable as we scaled up our feature set. This resulted in recruiters having to learn different patterns for every new feature.
For example, in the new UI system, the third panel is used whenever a recruiter requires additional candidate details or wishes to engage with them in a more complex manner. This should be much easier to follow compared to the old UI, where candidate details, conversation context, templates, and interview scheduling all utilized entirely different UI paradigms.
By implementing this new UI system, we expect to reduce training efforts and increase the adoption of new features moving forward
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★ Impacted Sense Platform
- Sense Messaging
[2] Mass Texting Suppression
Released Date: June 01, 2023
★ What’s New
We have released a Mass Texting Suppression feature that enables you to prevent contacts from receiving multiple mass texts within a timeframe determined by you and your team. This feature allows you to conveniently eliminate duplicate recipients in your broadcast audiences and suppress messages to recipients who have recently been contacted.
The mass texting suppression feature offers you the flexibility to specify a time period within which recipients who have been recently contacted can be excluded from further broadcasts. This functionality enhances the effectiveness of broadcasts and improves the overall experience for both recruiters and recipients.
➥ Reference: Please refer to the complete What is Mass Texting Suppression article for more information.
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★ Impacted Sense Platform
- Sense Messaging > Broadcast Messages
❖ Sense Scheduling ❖
[1] Custom Scheduler Reminders
Released Date: June 01, 2023
★ What’s New
We have made several enhancements to the Reminders section in Sense Scheduling, which now allows you to customize SMS and Email reminders. You can add custom messages, attach files to email reminders, use variables, and even set a reminder after your event has concluded.
➠ Before the enhancements;
➠ After the enhancements;
These enhancements allow you to add customizable reminders in more effective and informative ways.
Here is the list of enhancements:
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Added the ability to include a reminder after the event has concluded. For instance, you can utilize this feature to send a personalized thank-you message to candidates who attended the event or provide them with follow-up instructions for the next round, and so on.
For example;
- Introduced various types of variables, such as [Attendee Name], [Host Name], [Event Name], [Event Date & Time], etc., to make your reminders more effective.
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Implemented a Message section for both SMS and Email reminders, allowing you to include customized messages. Additionally, for email reminders, you can even attach files to make your reminders more informative. When creating a new reminder, the system will display default-generated content for the Subject and Message sections. You can then edit and customize the content to align with your desired communication style.
For Example;
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★ Impacted Sense Platform
- Sense Scheduling > Reminders section
❖ Sense TRM ❖
[1] French Language Support
Released Date: June 01, 2023
★ What’s New
Added a French language capability to the Sense TRM that allows you to view the Sense TRM platform in French.
- Example 1: Sense TRM Portal
- Example 2: Agency Career Site
➥ Reference: Please refer to the complete French Language Enablement article on how to enable the French language for Sense TRM.
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★ Impacted Sense Platform
- Sense TRM