We’re constantly working to improve your Sense experience by squashing bugs and releasing new features. Here’s an account of the improvements and releases that happened in August 2023.
Table of Contents
❖ Sense AI Chatbot ❖
[1] Data Review CSV Enhancement
Released Date: August 24, 2023
★ What’s New
We made an enhancement in the way transcript files are presented in the Sourcing Chatbot. Previously, when users downloaded transcript files, they contained verbatim responses from candidates. For example, if the chatbot asked, "What is your name?" and the candidate replied, "My name is John Doe," the CSV file displayed this response exactly as given.
With the latest update, the CSV file now captures responses directly from the candidate's utterances, providing a cleaner and more user-friendly experience.
This enhancement simplifies the extraction and analysis of candidate responses by removing unnecessary introductory text, making it easier for you to work with the data. It streamlines your workflow and ensures a more seamless experience when using Sourcing Chatbot transcripts for your sourcing needs.
For Example;
▶ Before Enhancement:
- Chatbot: "What is your name?"
- Candidate: "My name is John Doe."
➠ CSV Output:
- "My name is John Doe."
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▶ After Enhancement:
- Chatbot: "What is your name?"
- Candidate: "My name is John Doe."
➠ CSV Output:
- "John Doe"
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★ Impacted Sense Platform
- Sourcing Chatbot > Review Data > Transcripts
[2] Customizable Chatbot Window Sizes for Web and Mobile
Released Date: August 24, 2023
★ What’s New
We have released a significant enhancement to the Sourcing Web Bots platform, giving you more control over your chatbot's appearance and functionality. Now, you can set different window sizes for your chatbot when accessed via web and mobile devices, providing a tailored experience for your users.
Previously, we offered a single setting for displaying the chatbot, which applied to both web and mobile views. With this enhancement, you now have the ability to configure separate settings for chatbot window sizes on web and mobile platforms.
➥ Reference: Please refer to the complete “How to setup Widget Web Chatbot on your website” for more information on setting widget web chatbot.
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★ Impacted Sense Platform
- Sourcing Chatbot > Widget Web Bot
❖ Sense Referrals ❖
[1] Referrals Analytics
Released Date: August 24, 2023
★ What’s New
We have introduced Sense Referral Analytics, a powerful tool designed to showcase the overall adoption and effectiveness of the Sense Referral product. Sense Referral Analytics provides insights into the total number of candidates referred, hired, time saved, and the referral conversion rate. Additionally, it offers a comprehensive view of other essential metrics, including payout reviews, program reviews, monthly growth, hiring overviews, job summaries, and more.
The Referral Analytics provides recruiters with valuable insights into the effectiveness of their referral program. It aids in identifying top-performing referral programs, optimizing campaigns, recognizing trends, and benchmarking performance. You can use these metrics to improve hiring processes, enhance candidate quality, and make data-driven decisions for better outcomes.
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► Some key benefits of Referral Analytics:
- Performance Benchmarking: You can use Referral Analytics to compare the performance of different referral campaigns, sources, or even departments. This benchmarking helps in allocating resources to areas that yield higher returns and making informed decisions about where to focus efforts.
- Improve Hiring Process: Examining metrics such as time saved and referral conversion rate enables recruiters to assess how much time and effort the referral program saves in comparison to other recruitment methods. This insight can lead to adjustments in the hiring process to achieve greater efficiency.
- Enhance Candidate Quality: Analyzing the percentage of referred candidates who were hired provides insight into the quality of referrals. Recruiters can identify whether referred candidates tend to be more successful in the hiring process, helping in refining the selection criteria.
- Real-time Monitoring: The analytics tool provides real-time data on referral activity. Recruiters can track the progress of referrals, monitor their success rates, and make timely adjustments to strategies if certain campaigns are underperforming.
- Data-Driven Decision Making: The insights provided by Sense Referral Analytics enable recruiters to make data-driven decisions. They can allocate resources, adjust referral program incentives, and implement changes based on concrete evidence rather than assumptions.
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★ Impacted Sense Platform
- Analytics > Referrals Analytics
[2] Referral Enhancements
Released Date: August 24, 2023
★ What’s New
Added below mentioned enhancements to the Sense Referral to improve your overall Sense experience:
[A] Referral Form Update:
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We have updated the user interface (UI) of the referral form to provide a better and smoother experience when submitting a referral.
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In the referral form, we have enhanced the functionality of the job selection process from a simple dropdown list to a dedicated page. Now, you can search for specific job options and apply filters to refine the search results when submitting a referral. Additionally, we have incorporated detailed job descriptions for each job on this page.
➥ Detailed Job Descriptions:
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[B] Notification Enhancements:
We have enhanced the ‘Notification Access’ section under the Referral Program > User Access tab. This enhancement allows you to add new users or entire email groups to receive notifications. Additionally, it empowers you to target different email recipients for various notification categories, such as statuses like Referral Submitted, Referral Status change, Referral Withdrawal, and Referral Payments.
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★ Impacted Sense Platform
- Referral > Referral Form
- Referral > Referral Program > User Access
[3] PayPal Payment Support for Referrals
Released Date: August 27, 2023
★ What’s New
We are excited to announce a significant enhancement to our Referrals product – the integration of PayPal payment support. This update is designed to improve your experience and offer you more convenient payment options for rewarding your referrers.
With the addition of PayPal payment support, you can now effortlessly make payments to your referrers using your PayPal account. This integration provides several benefits:
- Convenience: PayPal is a widely recognized and trusted platform, making it easy for both you and your referrers to send and receive payments securely.
- Global Accessibility: PayPal is available in numerous countries and supports multiple currencies, ensuring that your referral program can cater to a diverse audience.
- Security: PayPal offers robust security features, including encryption and buyer/seller protection, to safeguard transactions and provide peace of mind.
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► How to use the Paypal Payment method:
- Log in to Sense.
- Navigate to Referrals.
- Go to the Settings tab.
- Access the Payments section.
- Enter your PayPal account details to link your account.
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★ Impacted Sense Platform
- Referrals > Settings > Payments
❖ Sense Messaging ❖
[1] Manual Opt-Out Feature in Sense Messaging
Released Date: August 24, 2023
★ What’s New
We have introduced the Manual Opt-Out Feature for Sense Messaging. This feature empowers recruiters with the ability to manually opt out candidates from the messages, enhancing control and customization of your candidate database.
To access this feature;
- Log in to Sense.
- Navigate to Messages.
- Go to the candidate conversation that you wish to opt out.
- Click the three-dots menu icon (⋮) shown on the upper-right corner of the candidate's conversation window.
- Click Opt-out.
- A confirmation prompt will appear. To confirm the opt-out action, simply click 'Opt-out.'
For Example;
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★ Impacted Sense Platform
- Sense Messaging > Opt-Out
❖ Sense TRM ❖
[1] Onboarding Module for Sense TRM
Released Date: August 29, 2023
★ What’s New
Employee onboarding can be time-consuming and stressful, but it is an essential step for every organization. To reduce this manual hassle, we have released an 'Onboarding Plan' feature that automates the onboarding process by streamlining various recurring and time-consuming tasks automatically.
The Onboarding Plan feature allows you to automate onboarding steps, such as sending candidate forms to collect additional information about candidates, document collection and verification, acceptance of company policies, and E-signing terms of employment. This will enable businesses to drive digital transformation and, at the same time, reduce dependency on recruitment teams, providing them with ample time to focus on other core projects.
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► What’s covered in this release:
- Candidate Forms: As of now, we have the default step configured as Candidate Forms. This step helps you gather additional information about candidates via Candidate Forms. Please check the section below for the upcoming functionality of the Onboarding Plan.
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► Upcoming features of the Onboarding Module:
- Acceptance of company policies
- E-signing terms of employment.
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You can create your ‘Onboarding Plan’ from Settings > General Configuration > Onboarding Plan section.
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You can Initiate your Onboarding Process from the Onboarding section available on the Sense TRM platform. You can use this section to track the progress of your onboarding candidates, such as statuses like, To be Initiated, In Progress, Completed, and Cancelled.
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► Benefits of the Onboarding Plan:
- Enhances the onboarding experience for new hires.
- Reduces the hassles of manual onboarding processes.
- Helps you keep new hires engaged from day one.
- Organizes and simplifies the paperwork.
- Increases employees' and recruiters' productivity by providing them with more time to focus on other core projects.
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★ Impacted Sense Platform
- Sense TRM > Onboarding
- Sense TRM > Settings > General Configuration > Onboarding Plan