We’re constantly working to improve your Sense experience by squashing bugs and releasing new features. Here’s an account of the improvements and releases that happened in July 2023.

Table of Contents

• Sense Engage
• Sense Referrals
• Sense AI Chatbot
• Sense Scheduling

❖ Sense Engage ❖

[1] Live List Edit for List 2.0 Users

                                                                                                                                                                                              Released Date: July 27, 2023

★ What’s New

We have released the 'Live List Edit' feature, which allows you to edit the 'Live' lists or the lists that are used in other Journeys.

This feature provides the ability to add/remove or update the existing rules of the lists even if it is in the ‘Live’ status.

For example:

➥ Note: This feature is available for all List 2.0 users only.

➥ Reference: Please refer to the complete "How to Use a List" article for more details on creating new lists or viewing/editing the existing list.

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★ Impacted Sense Platform

1. List 2.0
2. People > Lists > Live Lists

[2] Audience Builder 2.0

                                                                                                                                                                                              Released Date: July 27, 2023

★ What’s New

As you are aware, in the past, we released Audience Builder 2.0, which provides a new and improved experience for audience building. With Audience Builder 2.0, building an audience for a journey is easier than ever, as you can either select one from existing lists or build lists from scratch using the simple rules available.

We are rolling out this feature in phases, so to unlock it, please get in touch with your Sense Customer Success Manager.

➥ User Interface of the new Audience Builder 2.0 [from the Journey Section]:

➥ User Interface of the Lists [from the People > Lists Section]:

➥ References: Please refer to the below-mentioned support help articles for more information on Audience Builder 2.0

• Audience Builder 2.0
• How to Use a List
• List Enhancements

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★ Impacted Sense Platform

1. Audience Builder 2.0
2. People > Lists

❖ Sense Referrals ❖

[1] Referral Enhancements

                                                                                                                                                                                              Released Date: July 26, 2023

★ What’s New

Added below mentioned enhancements to the Sense Referral to improve your overall Sense experience:

[A] Referral Form Update:

1. We have updated the user interface (UI) of the referral form to provide a better and smoother experience when submitting a referral.
2. In the referral form, we have enhanced the functionality of the job selection process from a simple dropdown list to a dedicated page. Now, you can search for specific job options and apply filters to refine the search results when submitting a referral. Additionally, we have incorporated detailed job descriptions for each job on this page.

➥ Detailed Job Descriptions:

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[B] Notification Enhancements:

We have enhanced the ‘Notification Access’ section under the Referral Program > User Access tab.  This enhancement allows you to add new users or entire email groups to receive notifications. Additionally, it empowers you to target different email recipients for various notification categories, such as statuses like Referral Submitted, Referral Status change, Referral Withdrawal, and Referral Payments.

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★ Impacted Sense Platform

1. Referral > Referral Form
2. Referral > Referral Program > User Access

❖ Sense AI Chatbot ❖

[1] Duplicate sourcing flow URL check

                                                                                                                                                                                              Released Date: July 26, 2023

★ What’s New

We have added an enhancement to the Sourcing Chatbot flows to help you identify duplicate sourcing flow URLs. 

For example, if a sourcing flow URL is being used in another flow, the system will show you an error with the link to that respective conversation flow in which it is being used.

You can click View Flow to see the respective conversation flow in which the current sourcing flow URL is being used.

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★ Impacted Sense Platform

1. Conversations > Sourcing Chatbot > Links

[2] Emoji Support in Chatbot 2.0

                                                                                                                                                                                              Released Date: July 20, 2023

★ What’s New

We have added emoji support for 👍 (Thumbs-Up) and 👎 (Thumbs-Down) emojis as a possibility to affirm or deny an intent/message. This enhancement will likely improve your user engagement and make interactions with the Sourcing Chatbot more enjoyable.

➥ Example: If you ask the candidate, 'Are you looking for a new job?' with the provided options as YES & NO, and the candidate responds with 👍 (Thumbs-Up), the system will treat the 👍 (Thumbs-Up) response as affirmative and move to the YES node message. Similarly, if the candidate responds with 👎 (Thumbs-Down), the system will treat the 👎 (Thumbs-Down) response as denial and move to the NO node message.

1. 👍 (Thumbs-Up) Example:
2. 👎 (Thumbs-Down) Example:

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► Important Points: 

1. As of now, only 👍 (Thumbs-Up) and 👎 (Thumbs-Down) emojis are recognized in Chatbot 2.0.
2. Any other emoji is not recognized, and the behavior is unpredictable.
3. Using a mix of different emojis is not allowed, and the behaviour is unpredictable.
4. This feature is only available for Chatbot 2.0 users

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★ Impacted Sense Platform

1. Conversations > Chatbot 2.0

❖ Sense Scheduling ❖

[1] Google Meet Integration

                                                                                                                                                                                              Release Date: July 27, 2023

★ What’s New

We have added a ‘Google Meet integration’ to Sense Scheduling to enhance the hosting and attendee experience. The integration allows you to provide Google Meet links to your attendees for their events.

This feature allows meeting hosts to effortlessly add Google Meet links to the meeting invites, so your attendees can then join the calls quickly and easily by simply clicking on the Google Meet links provided in the invite. Additionally, this feature generates a unique meeting link for every meeting to ensure that attendees only access the specific meeting they are scheduled to attend.

➥ Attendee / Candidate experience:

➥ References: Please refer to the below articles for creating a new template;  

• How to create Individual Template
• How to create Team Template

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★ Impacted Sense Platform

1. Scheduling > Individual / Team Templates > Event Info

[2] SMS Confirmation for Booked & Rescheduled Meetings

                                                                                                                                                                                              Release Date: July 27, 2023

★ What’s New