We’re constantly working to improve your Sense experience by squashing bugs and releasing new features. Here’s an account of the improvements and releases that happened in October 2023.
Table of Contents
❖ Sense AI Chatbot ❖
[1] Live Chat
Released Date: October 05, 2023
★ What’s New
We have released a ‘Live Chat’ feature that facilitates real-time interactions between candidates and recruiters through Sense Messaging. The Live Chat feature allows you to provide real-time support for candidates who are stuck or blocked in the Chatbot conversation flow to speed up the hiring process.
The Live Chat feature offers the personalized touch of human interaction, allowing candidates to receive immediate help when they need it while conversing with the AI bot.
Live chat can be initiated by recruiters to connect with desired candidates at a specific point in the flow. It can also be initiated by candidates to request assistance at any stage in the flow.
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▶ Key Benefits
- Offers real-time support for stuck or blocked candidates via Sense Messaging.
- Prevents Candidate Abandonment/Drop-off rate due to immediate assistance with a live recruiter.
- Boost conversions and enhances the candidate’s and recruiter’s experience to speed up the hiring process.
- Provides a personalized touch of human interaction, allowing candidates to receive immediate help when they need it while conversing with the AI bot.
➥ Reference: Please refer to the complete ‘Live Chat’ support help article for more information on enablement and usage of the feature.
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★ Impacted Sense Platform
- Sense AI Chatbot > Live Chat Node
- Sense Messaging
[2] Link to Flows Node
Released Date: October 05, 2023
★ What’s New
We have introduced a ‘Link to Flow’ node that allows you to link one conversation flow to another conversation flow.
For example, you can utilize the 'Link to Flow' node to connect your ‘Sourcing Flow’ chatbot with various ‘Pre-screening’ flows or link it to different 'Live Chat' flows. This feature streamlines your conversations, saving valuable time and ensuring that the flow creation process remains efficient, all while maintaining the dynamic nature of the conversation experience.
➥ Reference: Please refer to the complete ‘Link to Flows Node’ support help article for more information on usage of the node.
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★ Impacted Sense Platform
- Sense AI Chatbot > Link to Flows Node
❖ Sense Referrals ❖
[1] Referrals Enhancement
Released Date: October 10, 2023
★ What’s New
We have introduced the ability to 'Delete' users from the referral notification list. This enhancement allows you to remove added users from the Notification List effortlessly, streamlining your management of notifications and ensuring your list remains up-to-date.
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To delete added users from the Notification Access panel;
- Log in to Sense.
- Navigate to Referrals.
- Go to Programs and open any program for which you wish to delete the user.
- On your program page, navigate to User Access > Notification Access.
- You can view the list of added users to the program, along with their Name, Group, and Email Notification details. To delete a user from the notification list, simply hover over the user you wish to remove and click the 'Delete' icon next to their name.
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★ Impacted Sense Platform
- Referrals > Programs > User Access > Notification Access
❖ Sense TRM ❖
[1] TRM Hire - Google Chrome Extension
Released Date: October 10, 2023
★ What’s New
We have released the 'TRM Hire' Google Chrome extension that allows you to utilize the Chrome web browser for accessing LinkedIn and Naukri websites, enabling you to add candidates directly to your Sense TRM from these job boards. This extension allows you to extract essential information about potential job candidates, including their resumes and other candidate data.
You can also add candidates to specific job positions or talent pools directly through the extension. The collected information is then seamlessly integrated into the Sense TRM platform, where it can be further organized, assessed, and utilized throughout the recruitment process. This extension simplifies the task of discovering and monitoring candidates from these online sources, consolidating their data into a centralized platform for efficient management and recruitment purposes.
➥ Reference: Please refer to the complete ‘TRM Hire - Google Chrome Extension’ support help article for more information on installing and enabling the Chrome extension.
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★ Impacted Sense Platform
- TRM Hire Google Chrome Extension
[2] Job Posting on LinkedIn
Released Date: October 05, 2023
★ What’s New
We have introduced a 'LinkedIn' integration to Sense TRM. This integration allows you to seamlessly post your jobs directly to the LinkedIn platform. With this integration, you can now reach a broader and more targeted audience on LinkedIn, tapping into the world's largest professional network to find the right talent for your organization.
➥ NOTE: Please contact your Customer Success Manager to set up the LinkedIn Integration.
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To integrate Linkedin on Sense TRM;
- Log in to Sense.
- Navigate to Sense TRM platform.
- Go to Settings > Sourcing Configuration > Job Board and locate ‘Linkedin’.
- If the admin activated the LinkedIn integration for your organization, you can find LinkedIn. Click Connect.
- Enter your company’s Linked ID and click Connect.
- Once the LinkedIn account is connected, you will see the ‘Enabled’ icon in front of the LinkedIn Integration.
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★ Impacted Sense Platform
- Sense TRM > LinkedIn Integration