What’s New in Sense — July 2026

This document summarises all customer-facing releases on the Sense platform in July 2026, organised by product.

Sense Agent Builder

WhatsApp Support in LLM Chatbot

Release Date: 22nd July 2026

What’s New

LLM Chatbot can now engage with candidates over WhatsApp, in addition to SMS and Email. Admins can toggle WhatsApp on in Agent Channel Configuration and run both outbound campaigns and Text-to-Apply (T2A) flows directly over WhatsApp.

Key Points

• Agent Settings — Enable WhatsApp: Toggle WhatsApp on in Agent Channel Configuration. Once enabled, admins can view the default templated greeting message, browse a list of approved WhatsApp templates for the agency, choose a different template if needed, and customize variables and free-text placeholders inside the selected template. The WhatsApp Greeting Message is also visible in the Greeting module.
• Text-to-Apply (T2A) over WhatsApp: Candidates can text a keyword to the assigned WhatsApp number to trigger the Chat agent flow. Admins can set a custom greeting message since candidates initiate the conversation. Both agent WhatsApp phone numbers and short codes can be assigned.
• Templated Messages: Pre-approved, structured templates that follow WhatsApp compliance rules. Can include placeholders (e.g., candidate name, job title). Used to initiate or re-engage conversations.
• Session Messages: Sent during an active 24-hour session after a candidate messages you. More flexible and conversational — no prior approval needed. Suitable for real-time agent interactions.
• Test WhatsApp LLM Chatbot in Agent Builder: Admins can test the actual conversation experience exactly as a candidate would see it on WhatsApp, directly within the Agent Builder Test tab.
• WhatsApp in J2 Workflows: The existing Chatbot (WhatsApp) node in the J2 Workflow Builder now supports WhatsApp LLM Chatbots created in Agent Builder. Select from WhatsApp Agents created in Agent Builder and send them via J2, the same way as Chatbot 2.0.

Impacted Sense Platform

• Agent Builder → Channel Configuration → WhatsApp
• Agent Builder → Test Tab
• Workflows (J2) → Chatbot (WhatsApp) Node

Voice Bot Voices Transitioning to New Text-to-Speech Providers

Release Date: 13th July 2026

What’s New

Voice options in Agent Builder are being updated, with voices now powered by Cartesia and Minimax. Ten additional voices have also been added.

Key Points

• New Voice Bots will now select from voices powered by Cartesia and Minimax. The available voices are: Cartesia — Brian, Leland, Marissa, Mia, Nia, Susan, Andrea, Hailey, Chloe, Grace, Anna, Max, Ethan, Pierre, Emma, Isabel, Sofia, Alejandro, Anthony, and Willa. Minimax — Cimo.
• Existing Voice Bots will continue to function as-is and are being migrated automatically to their mapped Cartesia or Minimax voices. Grace, Anna, Max, Ethan, Pierre, Emma, Isabel, Sofia, Alejandro, and Anthony map to Cartesia. Cimo maps to Minimax. Amy is replaced by Willa (Cartesia).

Note: No action is required from users. Existing Voice Bots will continue using their current voices until migration is completed. Once migrated, Voice Bots will automatically use their mapped voice. New Voice Bots created through Agent Builder will only support the new voices.

Impacted Sense Platform

• Agent Builder → Voice Bot → Voice Selection

Explicit Language Selection for Voice Bots

Release Date: 29th July 2026

What’s New

The language selection experience in Agent Builder for Voice Bots has been updated. The generic Multilingual option has been replaced with explicit language selection, giving users greater control and ensuring only supported language and voice provider combinations can be configured.

Key Points

• Explicit Language Selection: Users can now select one or more languages their Voice Bot should support. The Multilingual option has been removed. Only languages supported by the available Voice Bots are displayed. Language selection now happens before Voice Provider selection.
• Voice Providers Filtered by Selected Languages: Available Voice Providers are automatically filtered based on the selected languages. Only providers that support all selected languages are shown, preventing unsupported language-provider combinations. For example, if Hindi is selected, voice providers that do not support Hindi will not be available for selection.
• Existing agencies previously configured with Multilingual have been automatically migrated to explicit language selections. For agencies where no language preference was provided, English and Spanish have been configured as the default supported languages. Agencies already using a single explicit language require no action.

Note: For published Voice Bots, language and voice provider settings remain non-editable. For unpublished Voice Bots, changing selected languages automatically resets the selected Voice Provider and displays only compatible providers.

Impacted Sense Platform

• Agent Builder → Voice Bot → Language Selection
• Agent Builder → Voice Bot → Voice Provider Selection

Sense Workflows

Custom API Node and Connectors — Sense Automation Marketplace

Release Date: 3rd July 2026

What’s New

Any REST API (GET, POST, PUT) can now be connected to a Sense workflow directly, with no engineering involvement required per integration. A new Custom API Node in Workflows and a new Connectors configuration page make this possible.

Key Points

• Custom API Node in Workflows: Add an API call as a step in any workflow. Select a pre-configured endpoint, hit Test to fire a live call, and see the response instantly. Every field in the response is auto-surfaced as a variable (e.g. api.status) that any downstream node — Email, SMS, field writeback, condition branch — can consume immediately.
• Connectors Configuration Page: A new agency-level Connectors page is available at Configuration → Connectors. It includes a guided, no-code builder with steps for: Overview (name and describe the connector), Variables (define reusable variables with data types; system variables like tracking_id and token are auto-generated), Base Configuration (API Base URL, docs URL, global headers), Authentication (Basic Auth, API/Bearer Token, or Session Auth), Endpoints (reusable outbound actions — method, path, query params, headers, body, status codes, response schema), Webhook (each connector gets a unique, agency-specific Ingest URL for receiving events back), and Test (validate the full config with a live call before enabling).
• Connectors can be saved partially and finished later. Once enabled, a connector is instantly available to every API Node across every workflow for that agency.
• Action-Based Targeting (ABT) via Webhooks: When a third-party partner completes an action (e.g., an e-signature envelope is signed, a background check is cleared, a shift is accepted), it fires an event back to Sense and the workflow advances automatically.

Note: Connectors are enabled on request. Contact your Sense team to get this enabled for your agency. V1 does not support file upload/download, paginated GET responses, OAuth2 authenticated APIs, or custom code execution.

Impacted Sense Platform

• Workflows (J2) → Custom API Node
• Configuration → Connectors

Email Digest — Empty Lists Are Now Skipped by Default

Release Date: 7th July 2026

What’s New

Email Digests with no members in the list will now be skipped by default. If there are no records in the list at the time of sending, the digest email will not be sent.

Key Points

• When an Email Digest is triggered and the associated list has no records, the digest is automatically skipped — no empty email is sent to recipients.
• This prevents recipients from receiving blank or empty digest emails when no relevant records exist.

Impacted Sense Platform

• Workflows (J2) → Email Nodes → Email Digest Block

Copy Specific Nodes Within Workflows

Release Date: 7th July 2026

What’s New

Users can now copy and reuse individual workflow nodes without recreating their configurations from scratch, making it significantly faster to build and modify workflows.

Key Points

• Copy and Paste Individual Workflow Nodes: Copy individual nodes and paste them within the same inactive workflow. The copied node retains its custom name, configuration and settings, Email/SMS content, alerts, and other supported settings.
• Path and Split Node Copy: When copying a Path or Split node, the entire Path/Split group (all branches) is copied as a single unit. During paste, the system validates any Previous Node Context (PNC) or ABT variables used in the copied paths and alerts users to any invalid rules. Paste is blocked only if skipping invalid rules would leave any path without a valid rule.
• Variable Replacement During Paste: When copying nodes such as Email, SMS, Update Info, Write ATS Note, Survey, and Chatbot nodes, the system validates whether any referenced variables are unavailable at the destination. If required, users are prompted to replace those variables with valid alternatives before the node can be pasted.

Note: Copy/Paste is supported only within the same inactive workflow. Copy is supported for all workflow nodes except Candidate Matching, Smart Schedule, and For Each nodes. Scheduling and batching settings are preserved during copy, but if a communication node is pasted above another node that already has scheduling or batching configured, both nodes are automatically updated to Trigger Now.

Impacted Sense Platform

• Workflows (J2) → Workflow Builder → Node Copy/Paste

Improved SMS Sender Selection and Fallback Handling

Release Date: 7th July 2026

What’s New

J2 SMS nodes now offer clearer sender selection options and a predictable fallback chain, giving workflow authors explicit control over which number is used to send messages.

Key Points

• Agency Variable Sender Option: J2 SMS nodes now include an Agency Variable sender option, allowing workflow authors to explicitly choose agency variable-based sending on a per-node basis. This option appears only when the agency has variable rules configured that match the workflow’s focus entity type.
• Predictable Fallback Chains: Sender resolution now follows a clearly defined fallback order based on the selection made:
  • Dynamic Variable selected: Dynamic Variable → Agency Variable → Content Subscription Fallback Number → Agency Default Number.
  • Agency Variable selected: Agency Variable → Content Subscription Fallback Number → Agency Default Number.
  • Content Category Phone Number selected: Content Category Phone Number (no fallback).
  • Content Subscription Backup Number selected: Content Subscription Fallback Number (no fallback).

Impacted Sense Platform

• Workflows (J2) → SMS Nodes → Sender Selection

Pre-Activation Checklist

Release Date: 10th July 2026

What’s New

A new Pre-Activation Checklist is now available in Workflows, giving users a consolidated view of key workflow configurations and recommendations before they activate a workflow.

Key Points

• The checklist reviews the following workflow settings: trigger configuration, workflow and node-level frequency, blackout settings, NWB configuration, field variable preview, and path scope.
• Each checklist item includes helpful guidance and tips, and a direct link to the relevant workflow setting so users can review and update without navigating away.
• Access from Sense IQ: The Pre-Activation Checklist is available as a recommended option in Sense IQ when on a workflow page.
• Access During Activation: Clicking Activate prompts users to review and optimise their workflow before activation, with a call-to-action to open the checklist.

Impacted Sense Platform

• Workflows (J2) → Pre-Activation Checklist
• Sense IQ → Workflow Page Recommendations

Entity-Based Field Filtering in Workflows

Release Date: 14th July 2026

What’s New

The Workflow field picker now supports entity-based filtering, making it faster and easier to find the correct fields and variables when configuring workflows.

Key Points

• Users can now select a target entity within the field picker and view only the fields and variables relevant to that entity.
• The entity filter is available across Workflow configurations where the field picker is used, including Paths and Splits.
• Brings the Workflow field picker experience in line with the field picker in Lists, providing a familiar and consistent experience across the platform.

Impacted Sense Platform

• Workflows (J2) → Field Picker → Entity Filter

Field Display Names Now Visible in Writeback Nodes

Release Date: 20th July 2026

What’s New

Fields in writeback nodes (Note, Field, and Object Writeback) now show their proper Sense Display Name instead of the raw field key. For example, “Active Code” is now shown instead of the underlying raw field identifier. This brings Workflows in line with Journey Builder.

Key Points

• Previously, writeback nodes displayed raw field keys, requiring users to reference external documentation to identify the correct field.
• Display names are now shown for all fields in writeback nodes, making it easier to identify the right field during configuration without needing external reference materials.

Impacted Sense Platform

• Workflows (J2) → Note, Field, and Object Writeback Nodes

New Chatbot ABT Events for SMS and WhatsApp Chatbots

Release Date: 27th July 2026

What’s New

Chatbot now supports 9 additional ABT events covering granular delivery and engagement states for SMS and WhatsApp channels. These new events can be used to define path and split conditions in Workflows.

Key Points

• Previously, Chatbot supported only 3 ABT events: Conversation Initiated, Conversation Started, and Conversation Completed. This limited the precision of Workflow path conditions based on chatbot delivery outcomes.
• 9 new ABT events are now available for SMS and WhatsApp Chatbots, covering granular delivery and engagement states such as Sent, Delivered, Skipped, and Bounced, among others.
• Smarter Channel Fallback: Workflows can now detect when a candidate is skipped over SMS Chatbot (e.g., due to opt-out) and automatically route them to a Chatbot over Email, without double-sending to candidates who already received the message over SMS.
• Delivery Visibility in ATS: Recruiters can see custom Note Writeback (NWB) updates based on these ABT events (such as Sent or Delivered) directly within the ATS.

Impacted Sense Platform

• Workflows (J2) → Path and Split Conditions → Chatbot ABT Events

Sense Lists

Voice AI Events Now Available in List Building

Release Date: 3rd July 2026

What’s New

Voice AI events are now available in the Workflow list-building UI, enabling recruiters to build and segment lists based on where candidates are in the Voice AI call journey.

Key Points

• The following Voice AI events (Voice V2) are now available in List Building: Voice AI Call Attempted by, Voice AI Discussion in Progress, Voice AI Call Completed by, Voice AI Call Rescheduled by, Voice AI Call Consented by, and Voice AI Call Attempted Retry 1, 2, and 3.
• For example, recruiters can now build a list of candidates whose Voice AI call was attempted but never completed, and follow up with them.

Note: Voice AI (V2) events are available to all Voice V2 customers.

Impacted Sense Platform

• Lists → List Building → ABT Event Selection → Voice AI Events

Outcome-Based Classification Filters in List Building

Release Date: 3rd July 2026

What’s New

List Building can now filter ABT events by their outcome classification, starting with Call Status for Voice AI call events and Email Bounce Classification for email bounce events. This lets lists act on why something happened, not just that it happened.

Key Points

• Call Status Filter for Voice AI Events: When targeting on Voice AI call completed, narrow the list by the call’s outcome classification: Opportunity Mismatch, Consent Revoked, Ready for Evaluation, or Evaluation Not Needed.
• Email Bounce Classification Filter: When targeting on Email is bounced, filter by bounce reason: Invalid Address, Mailbox Unavailable, Reputation, Content, Frequency/Volume Too High, Technical, or Unclassified. This allows data-quality bounces and temporary deliverability issues to be treated differently.

Impacted Sense Platform

• Lists → List Building → ABT Event Filters → Outcome Classification

Cross-Entity ABT Event Selection in List Building

Release Date: 3rd July 2026

What’s New

A long-standing constraint in List Building has been removed. Previously, when building a list using ABT events, the workflow you selected had to share the same primary entity as your list. That requirement is now gone.

Key Points

• You can now build a list on one entity using ABT events from workflows built on any entity. For example, on a Candidate list, you can now target candidates based on voice calls made from workflows running on Jobs, Placements, or any other entity, not just Candidate workflows.
• This applies broadly across event types. For example, a list of candidates who completed a survey sent from a workflow on a different entity is now possible.
• Voice activity, email engagement, and other events triggered from any entity workflow can now be used as targeting signals for any list, regardless of the entity mismatch.

Impacted Sense Platform

• Lists → List Building → ABT Event Selection

Sense Voice AI

Candidate Search in Voice Screening Dashboard

Release Date: 1st July 2026

What’s New

Users can now search for specific candidates directly within the Voice Screening Dashboard under the Voiceflows tab, making it faster to locate and investigate individual candidate conversations.

Key Points

• Search by entering a candidate’s name in the Voice Screening Dashboard. Matching candidates are shown along with their Candidate ID, enabling quick identification.
• Previously, the dashboard only supported filtering by Workflow, Job Title, and Evaluation Score, with no way to search for a specific candidate.
• Significantly reduces the time required to investigate individual candidate Voice AI screening results, conversations, and call outcomes.

Impacted Sense Platform

• Voice AI → Voice Screening Dashboard → Voiceflows Tab → Candidate Search

Voiceflows (Legacy) No Longer Available for New Node Additions

Release Date: 13th July 2026

What’s New

Users can no longer add new Voiceflows (Legacy) nodes to workflows. Voiceflows is now the only option for adding Voice AI capabilities to new workflow nodes.

Key Points

• The Voiceflows node — introduced in a previous release — supports several capabilities not available in Voiceflows (Legacy), including Voice Bots created through Agent Builder, automated call retries, WebRTC support, and Call Classifiers for more granular visibility into call outcomes.
• Existing workflows that already contain a Voiceflows (Legacy) node continue to function as-is. Users can still edit existing Voiceflows (Legacy) nodes. Workflows containing Voiceflows (Legacy) nodes can still be copied, and the copied workflow retains the existing Legacy node.

Note: Only the addition of new Voiceflows (Legacy) nodes has been discontinued. No action is required for existing workflows. Sense recommends using Voiceflows for all new workflow implementations.

Impacted Sense Platform

• Workflows (J2) → Voice Nodes → Voiceflows

Search by Job Title or Job ID in Voice Screening Dashboard

Release Date: 24th July 2026

What’s New

The Job Title filter in the Voice Screening Dashboard has been enhanced to support searching by both Job Title and Job ID, making it easier to locate the correct job, especially when multiple jobs have similar names.

Key Points

• Users can now search for jobs using either the Job Title or the Job ID in the Voice Screening Dashboard filter.
• The dropdown now displays both the Job Title and Job ID, making it easier to identify and select the correct job while filtering Voice AI analytics.
• Previously, only the Job Title was searchable, making it difficult to distinguish between jobs with similar names.

Impacted Sense Platform

• Voice AI → Voice Screening Dashboard → Job Title Filter

Sense CRM

CRM and Voice Integration

Release Date: 2nd July 2026

What’s New

Voice AI and CRM are now connected end-to-end. Recruiters can launch Voice calls directly from CRM, and every Voice call’s transcript and evaluation is available on the candidate profile within CRM.

Key Points

• Launch Voice Calls from CRM: Click “Call with Voice” on any candidate card to launch a call scoped to that job’s rubric — no separate setup or duplicate configuration required.
  
• Transcript and Evaluation on Candidate Profile: Every Voice call’s full timestamped transcript and structured evaluation (qualification outcome and score) are now visible directly on the candidate page in CRM.
• Voice Signals in Search and Match: Qualification outcome and evaluation score are now sortable and filterable attributes in CRM Search and Match, allowing recruiters to instantly surface pre-screened candidates for a role.
  

Impacted Sense Platform

• CRM → Candidate Card → Call with Voice
• CRM → Candidate Profile → Voice Transcript and Evaluation
• CRM → Search and Match → Voice Signals

Sense Platform

Journeys — Now in View-Only Mode

Release Date: 2nd July 2026

What’s New

Journeys is now in view-only mode for affected agencies. All new automation continues in Workflows (J2). Users can still access existing journey configurations, analytics, and historical data, but journeys can no longer be activated or edited.

Key Points

• Journeys is now view-only. Users can still view all existing journey configurations, analytics, and historical data, but nothing can be activated or edited.
• Touchpoint creation and copying are disabled.
• Journey-related ABT events remain usable in List Building for building audiences.
• A banner is shown in Journeys: “Journeys is now available in view-only mode. You can continue to review previous journey configurations, while all new automation is managed through Workflows.”

Impacted Sense Platform

• Journeys (View-Only)
• Workflows (J2) — all new automation

Agency Date Format Now Applied Consistently in Workflows

Release Date: 27th July 2026

What’s New

The Agency Date Format configured in Admin is now consistently applied across Sense, including Workflows. Previously, following the move to Workflows from Journeys, date fields in outbound communications were displayed using a default format instead of the agency’s configured preference. This has been resolved.

Key Points

• Outbound communications — including Emails, SMS, and other automated messages containing date fields — now use the agency’s configured date format.
• For example, if your agency has configured the date format as MM/DD/YYYY, dates will now consistently appear in that format instead of the default YYYY-MM-DD.
• Eliminates confusion caused by inconsistent date formats between the UI and recipient-facing communications.

Impacted Sense Platform

• Workflows (J2) → Email, SMS, and Automated Messages → Date Fields
• Admin → Agency Date Format Configuration

Sense Mobile

Scheduling fixes, deep links, "Assign To Me" filter

Release Date: 25th June 2026 (Phased Rollout)

What’s New

Sense Mobile v4.9.11 brings scheduling fixes, a scheduled message indicator, deep link support, and a new Assign To Me filter.

Key Points

• Scheduled Message Indicator: When a message is scheduled for a particular chat, a scheduled icon now appears beside the candidate name/number on the inbox screen.
• Deep Link Support: Deep link is now integrated in the mobile app, enabling direct routing to the inbox page or meetings page from a URL clicked in a browser.
• Assign To Me Filter: Users can now filter chats in the mobile inbox using an Assign To Me filter, bringing mobile to parity with the web experience.

Impacted Sense Platform

• Sense Mobile App (iOS and Android) → Inbox
• Sense Mobile App (iOS and Android) → Deep Links

Talent Pool Phase 2

Release Date: 8th July 2026 (Full Rollout)

What’s New

Sense Mobile v4.10.0 introduces Talent Pool Phase 2, giving recruiters the ability to create and edit talent pools and folders from the mobile app.

Key Points

• Talent Pool Phase 2: Recruiters can now create and edit talent pools as well as create and edit folders, in addition to the Phase 1 capabilities of listing, archiving, and managing candidates within pools.

Impacted Sense Platform

• Sense Mobile App (iOS and Android) → Talent Pool

SSO Login Improvements, Deep Link Routing

Release Date: 13th July 2026 (Full Rollout)

What’s New

Sense Mobile v4.10.2 improves the SSO login experience for iPhone users and adds Deep Link routing support for EMEA and US regions.

Key Points

• SSO via Safari: iPhone users now use Safari for SSO authentication regardless of their default browser setting, resolving an issue where some users were unable to redirect back to the Sense Mobile App after SSO login.
• Deep Link Routing: Deep Link routing is now supported for both EMEA and US regions.

Impacted Sense Platform

• Sense Mobile App (iOS) → SSO Login
• Sense Mobile App (iOS and Android) → Deep Links

Enhanced Search and Messaging Experience

Release Date: 24th July 2026 (Full Rollout)

What’s New

Sense Mobile v4.10.3 improves typeahead search results ordering, adds multilingual analytics support, and enables bulk messaging from Matches and Talent Pool.

Key Points

• Typeahead Parity with Web: Typeahead search results now display exact matches first, bringing the mobile experience in line with the web.
• Multilingual Analytics: Analytics for multilingual conversations on mobile are now captured and available for reporting.
• Bulk Messaging from Matches and Talent Pool: Sending messages to multiple candidates at once is now supported from the Matches and Talent Pool flows.

Impacted Sense Platform

• Sense Mobile App (iOS and Android) → Search
• Sense Mobile App (iOS and Android) → Matches and Talent Pool → Bulk Messaging