Table of Contents
❖ Sense AI Chatbot ❖
Partial Note Writebacks
Release Date: June 15, 2023
★ What’s New
Sense AI Chatbot now supports 'Partial' note writebacks, where you can write back the notes even if the conversation is not completed.
Previously, the writebacks from the Sense AI Chatbot would only trigger when the chatbot conversation was completed. As a result, users did not receive any data or note writebacks to their ATS when the conversations were only partially completed. This posed an inconvenience, especially when no data had been collected up to the point where the conversation was stopped.
➥ Example: Complete note writeback
Now, we have implemented an enhancement that allows you to write back these notes as a ‘Partial’ note writeback, even if the conversations are not completed. This enhancement ensures that valuable information is not lost for abandoned conversations and allows for better data collection.
➥ Example: Partial note writeback
➥ Important: The default time for partial note writeback is 15 minutes. For example, suppose a candidate drops off from any conversation for 15 minutes or more. In that case, the system automatically creates a “Partial” note writeback in your ATS for the conversation that occurred until that time. Similarly, suppose a candidate comes back after 15 minutes and completes the conversation. In that case, the system automatically generates a “Complete” note writeback in your ATS for the entire conversation that took place up until that point.
★ Impacted Sense Platform
- Sense AI Chatbot (Note Writebacks)