You can now view and export aggregated touchpoint-level data, making it easier to compare performance across different touchpoints.
Key details:
- All touchpoints can be exported in a single file.
- Any filters applied within the dashboard will also be applied to the export.
List of columns that can be exported:
| Columns | Definition |
| Journey ID | Unique Identifier of the Journey |
| Journey Name | Name of the Journey |
| Journey Status | Status of the Journey |
| Category | Category of the Journey |
| Focus Entity | Focus Entity of the Journey |
| Touchpoint Name | Name of the touchpoint |
| Touchpoint ID | Unique Identifier of the Touchpoint |
| Channel | Email or SMS |
| Sent | Count of events Sent |
| Bounced | Count of events Bounced |
| Clicked (emails) | Count of link clicks |
| Delivered | Count of events Delivered |
| Skipped | Count of events Skipped |
| SMS Replies | Count of replies |
| Spam Reports | Count of spam reports |
| Unsubscribed | Unique count of unsubscribes |
| Opened (for emails) | Count of emails opened |
| Open Rate | Opened (for emails) / Delivered |
| Bounce Rate | Bounced / Sent |
| Delivery Rate | Delivered / Sent |
| Clicked Rate | Clicked (emails) / Delivered |
| Reply Rate (for sms) | SMS Replies / Delivered |
| Unsubscribe Rate | Unsubscribed / Delivered |
| Spam Rate | Spam Reports / Delivered |
| Subscription Category Name | Name of the subscription category of the touchpoint |
| Fallback Number of the Category | Fallback number of the category of the touchpoint |
| Chatbot Type / Use Case | pre-screening, sourcing, etc |
| Chatbot Initiated | Count of unique recipients initiated the chatbot |
| Chatbot Started | Count of unique recipients started the chatbot |
| Chatbot Completed | Count of unique recipients completed the chatbot |
| Job Matches Found | There are two types:
|
| Job Matches Viewed | Number of unique clicks on the job apply URLs |