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Talent Engagement and ROI

Khibtiya Afreen
Updated

Overview

The Talent Engagement and ROI dashboard provides a comprehensive view of key metrics, helping you understand the impact of your talent engagement efforts. 

Dashboard

The dashboard provides a bird’s-eye view of all the data, such as Candidates Reached, Net New Candidates Sourced, Influenced Submissions, and Influenced Hires.

Candidates Reached: Count of unique candidates who received an email or SMS (engage or messaging) from Sense.

Net New Candidates Sourced: Count of unique candidates sourced by Referral, Sourcing Chatbot, and/or Pages.

Influenced Submissions: The total number of submissions for a job influenced by Sense.

Influenced Hires: The total number of hires for a job influenced by Sense.

Time filter

The time filter enables you to narrow down your data based on a specific time range. You can select from various time frames.

You can use the Custom Time option to choose specific dates from the calendar.

Export Report

To export a report, click the Export Report button and select the report you want to export. You can view and download the .csv file of the report from Configuration > Reports. 

The below message appears after you export the report:

The below message appears when the report is ready:

Key Features

Several new metrics and charts have been introduced to provide a deeper understanding of talent acquisition effectiveness. Metrics include time to hire, time to submit, full-time employee (FTE) hours saved, job board spends saved, and revenue and margin impact for staffing customers.

  • Interactive Charts
    • You will see two bar charts— Inbound and Outbound.
      • Inbound: Metrics related to candidate information coming into the database.
      • Outbound: Metrics related to how customers can reach out to candidates in their database.

  • Charts in the dashboard are interactive, allowing you to click into a chart and explore data more deeply.

  • You can change the view to a monthly, weekly, and quarterly perspective, and the charts will update accordingly.

  • Time Metrics
    • Time to Hire: Displays the average time (days) between job creation and placement start date.
    • Time to Submit: Displays the average days between job creation to client submission date (when a candidate is first submitted for that job).

These metrics reflect the product's impact on customer efficiency and are not representative of every placement or submission.

  • Savings Metrics
    • FTE Hours Saved: Indicates the number of hours saved.
    • Job Board Spend Saved: This shows the amount of money saved on job board spending.

  • Revenue Metrics
    • Influenced Gross Revenue and Margin: Specific to staffing customers, indicating the revenue saved and margins made.
      • If the value is in thousand, then K is used. For example, 10K hours
      • If the value is in millions, then M is used. For example, 10M hours
      • If the value is in billions, then B is used. For example, 10B hours

Configuration for Accurate Data Representation

It’s crucial to ensure that your current and completed placements are configured correctly to provide accurate and up-to-date metrics results on the dashboard.

  1. Go to Configuration > Performance. 
  2. In the Link ATS Records to Sense Performance Page section, click Edit to edit rules for your preferred performance placement.
    • Current Placements: These are valid placements used to track performance metrics like re-deployment. You should focus only on the contractors you want to track, usually by using a placement status. Make sure the rules include a placement field for accurate tracking.

    • Completed Placements: These are placements that have ended. Common ways to track these are by a placement status or end date. This audience must include a placement field in the rules.

    • Current Applications Or Submissions: These are all the submissions to your jobs. Common ways to track this is to use a status.

    • Gross Margin Per Placement: This is an average gross margin your staffing agency makes per placement.

    • Gross Revenue Per Placement: This is an average revenue your staffing agency makes per placement.

    • Job Board Spend Per Candidate: This is the amount you spend on job board per candidate sourced from there.

  3. Click Edit to edit rules. Ensure all placements (current and completed) are configured correctly.

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Note: Data older than 24 months will not be available on the UI. You will have to make a custom request by contacting Sense SPOC.

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