Surveys can be created via basic emails, SMS, or through the drag and drop editor. Alerts can be set for each question if you add a conditional alert emails:
Used to message a consultant and allow for formatting options, such as: bold, italics, alignment, linking, headings, bullets, quotes, image insertion. Notification modules can also include dynamic variables.
NOTE: SMS messages are delivered in plaintext and do not allow for formatting options.
Indicates the degree of a response; generally asks a question with two extremities (i.e. not good vs great) and responses are answered on a 1-to-10 scale.
NOTE: Rating Scale modules DO NOT track NPS
Provides multiple options as responses. Ask a question with pre-created responses to select
Also has the option to select more than one option
NPS sends surveys to calculate NPS, an industry standard used to measure customer satisfaction.
Branching adds a module or touchpoint to an existing module. When a response is selected, a conditional module or touchpoint can be shown.
Creating a Branch
Navigate to your journey and touchpoint
Hover over the rating scale, multiple choice, or NPS module
Click Add Branch
Select modules or touchpoint
A module branch adds to the existing module immediately, whereas a touchpoint branch schedules an entirely separate touchpoint for that condition.
Select Save at the upper-right of the touchpoint page.
NOTE: Scheduling options are limited for branching to ensure proper triggers.