We’ve constantly been working to improve your Sense experience; here’s a summary of what has been added, improved, changed, and/or fixed in September 2025.
| What’s covered in this release | |
| Enhancement(s) |
Analytics |
| Notable Fixes | Minor bugs and fixes |
Analytics
Hierarchical Filters for Journeys and Workflows
You can now apply hierarchical filters to analyze performance at a more granular level. This allows you to select multiple touchpoints and nodes at the same time.
What’s new:
-
Journeys / Touchpoint filters
- Select and analyze multiple journeys at once.
- Available in:
- Engagement and Delivery
- Surveys and NPS
- External Link Clicks
-
Workflow / Node filters
- Drill down to specific workflows and nodes for deeper analysis.
- Available in: Engagement and Delivery
This enhancement enables more flexible reporting, making it easier to compare engagement and delivery metrics across journeys, touchpoints, workflows, and nodes.
Touchpoint-Level Data Export
You can now view and export aggregated touchpoint-level data, making it easier to compare performance across different touchpoints.
Key details:
- All touchpoints can be exported in a single file.
- Any filters applied within the dashboard will also be applied to the export.
List of columns that can be exported:
| Columns | Definition |
| Journey ID | Unique Identifier of the Journey |
| Journey Name | Name of the Journey |
| Journey Status | Status of the Journey |
| Category | Category of the Journey |
| Focus Entity | Focus Entity of the Journey |
| Touchpoint Name | Name of the touchpoint |
| Touchpoint ID | Unique Identifier of the Touchpoint |
| Channel | Email or SMS |
| Sent | Count of events Sent |
| Bounced | Count of events Bounced |
| Clicked (emails) | Count of link clicks |
| Delivered | Count of events Delivered |
| Skipped | Count of events Skipped |
| SMS Replies | Count of replies |
| Spam Reports | Count of spam reports |
| Unsubscribed | Unique count of unsubscribes |
| Opened (for emails) | Count of emails opened |
| Open Rate | Opened (for emails) / Delivered |
| Bounce Rate | Bounced / Sent |
| Delivery Rate | Delivered / Sent |
| Clicked Rate | Clicked (emails) / Delivered |
| Reply Rate (for sms) | SMS Replies / Delivered |
| Unsubscribe Rate | Unsubscribed / Delivered |
| Spam Rate | Spam Reports / Delivered |
| Subscription Category Name | Name of the subscription category of the touchpoint |
| Fallback Number of the Category | Fallback number of the category of the touchpoint |
| Chatbot Type / Use Case | pre-screening, sourcing, etc |
| Chatbot Initiated | Count of unique recipients initiated the chatbot |
| Chatbot Started | Count of unique recipients started the chatbot |
| Chatbot Completed | Count of unique recipients completed the chatbot |
| Job Matches Found | Job matches are unique at the recipient level Ex: If a candidate was shown three job matches, it is considered as one for that candidate. |
| Job Matches Viewed | Number of unique clicks by the recipient on the job apply URLs |
Use Cases for Job Matches Found and Viewed
Job Matches Found – Example
A recruiter sends out job recommendations to 100 candidates.
Candidate A is shown 3 job matches → counted as 1 match found.
Candidate B is shown 2 job matches → counted as 1 match found.
So, the recruiter sees that 2 candidates were successfully matched, not 5 jobs.
Job Matches Viewed – Example
From the same campaign:
Candidate A clicks on 1 job link out of the 3 shown → counted as 1 view.
Candidate B does not click any links → 0 views.
This shows the recruiter how many candidates actually engaged with the jobs recommended.