We’ve constantly been working to improve your Sense experience; here’s a summary of what has been added, improved, changed, and/or fixed in November 2025.

Analytics

Introducing NPS Dashboard

The new source-agnostic NPS dashboard now displays NPS and Channel Engagement data from both Journeys and Surveys 2.0.

Where: Analytics → Surveys and NPS → NPS

Learn more here

Introducing Voice Call Analytics Dashboard

You can now see analytics and the entire funnel of all voice calls, including:

• Data Aggregation for specific Voicebots, specific Workflows, and All Call Records (call-level data table).
• Visualizations such as Sankey and Funnel charts, Calls vs. Calls Duration Distribution, and Trend of Dropped Call Reasons.
• Voice Call and Transcript viewing, allowing users to play the voice call, export the transcript for each call, and see the Overall Call summary.

Where: Analytics → Voice → Voice Call

Learn more here

Introducing Surveys 2.0 - All Responses Dashboard

A new dashboard showing the data table of all responses, featuring:

• Survey data from workflows.
• Ability for the user to apply filters and save dashboards.

Where: Analytics → Surveys and NPS → Surveys 2.0

Learn more here

Export Meetings Data

You can now include scheduled meetings data in your touchpoint export report.

Where: Analytics → Journeys → Engagement and Delivery → Download All Touchpoints Export

Learn more here

Chatbot

Brand Settings Revamp

The Brand Settings page has been revamped for simpler, more intuitive brand management and chatbot customization.

• Cleaner & easier navigation between General Brand Settings and Chatbot Settings.
• A live preview shows instant visual feedback for chatbot name, tagline, greetings, and colors.
• Support for custom avatars (upload or choose from predefined options).
• Built-in validation for character limits, file types, and file sizes (avatars <5MB, .png/.jpg/.svg).
• Old UI configurations are automatically migrated to the new design.

Learn more here

Redesigned Chatbot Conversational Experience

A modern, redesigned conversational experience has been introduced for the Web chatbot, enhancing its visual appeal, readability, and overall user experience.

• Clean, modern chat interface.
• Improved spacing, layout, and visual hierarchy.

Messaging 

Filter Persistence

Inbox filters now stay applied across navigation, improving the workflow for triaging messages.

• Persistent Filters: Filter selections (Unread, Open Session, Assigned to me, etc.) persist when switching between threads, inboxes, or reloading the page.
• Shareable Filter States: Filter settings are saved in the URL, allowing users to:
  • Bookmark specific filter views.
  • Share filtered inbox links with teammates.
  • Use browser back/forward to navigate filter states.
• Smart Reset: Filters automatically reset to defaults when switching to an inbox that doesn't support them (e.g., switching between SMS and WhatsApp inboxes).

Scheduler

Limiting Number of Reschedules

Recruiters can now control the number of times a meeting can be rescheduled on a template.

• Recruiters can set the reschedule limit on a template.
• The count decreases with each successful reschedule (for recruiter-requested reschedules, the deduction happens once the candidate completes it).
• Once the limit is used, neither candidates nor recruiters can request additional reschedules on that meeting.
• Note: Updating the reschedule limit on a template will reset the remaining attempts for any meetings created from that template.

Concurrency in Panel Templates

Panel templates now support concurrency, allowing multiple meetings to run in parallel.

• To enable:
  • Go to Panel Templates > Scheduling.
  • Select “Book based on working hours.”
  • The concurrency field will unlock, allowing you to add the desired number of concurrent meetings.
  • The system will then book multiple meetings in the same time slot.
• Selecting “Book based on availability within working hours” will not apply concurrency.
• Enabling concurrency will cause the system to ignore calendar availability.
• Conflict prevention rules are now available within panel templates once concurrency is turned on.