Release Notes for October 2026

What's New in Sense — October 2026

This document summarizes all customer-facing releases on the Sense platform in October 2026, organized by product.

Home

New Home Page for Staffing Customers

Release Date: 15th October 2026

What's New

A new home page highlights AI Recruiter and AI Receptionist metrics instead of Journeys-centric metrics.

Key Points

• Includes a Sense IQ-enabled chat option and a snapshot of overall ROI metrics.
• Customers without AI Recruiter or AI Receptionist see Request Demo and Learn more/Watch Video buttons.
• If the ROI Dashboard isn't set up, a button leads to the ROI Checklist setup screen.

Important to Know

• Released for Staffing cohorts that have Scout and ROI Dashboard enabled.
• The ROI snapshot stays empty until ROI setup is complete.

Learn more here

Agent Builder

Edit Published AI Agents

Release Date: 27th October 2026

What's New

Admins can now edit published AI Agents directly, with no need to duplicate the agent and archive the original.

Published agents keep running on their current version until the updated version is published. A banner highlights unpublished changes.

Key Points

• Modify existing modules, add new modules, update configurations, and set up voicemail on agents that didn't have it.
• Each edited module shows who last modified it and when. A new Last Updated By column appears in the agent list.
• Use Restore to Previous Published Version to discard unpublished changes.
• On the Test page, switch between the Published Version and the Unpublished Version to validate changes before publishing.

Learn more here

New Instructions Editor for Voice and Chatbot

Release Date: 22nd October 2026

What's New

A new Instructions Editor is live for Voice and Chatbot agents in the Screening, Job Match, Scheduling, and Data Collection modules.

Key Points

• Cleaner layout with a variable legend and a live character counter. The limit is 6,000 characters for these modules and 1,000 characters for Greeting.
• Variables now have distinct colors and prefixes: Read from (a value the agent reads from the ATS), Update to (a value the agent writes back to the ATS), and Response to (data collected from the candidate).
• Type {{ to open the variable picker, or {{r for Read and {{u for Update variables. Click an existing variable to replace it in place.
• Legacy variables in older instructions are flagged as "Variable needs an update." Replace or remove them before saving.

Important to Know

• Existing published bots are not impacted and continue to run as before.
• Migration is one-way. Once instructions are saved in the new format, you can't revert to the old editor.

Why it matters: Clearer separation of Read and Write variables helps the agent distinguish what to retrieve from what to write back.

Agent Characteristics and Greeting Instructions (Voice and Chat)

Release Date: 6th October 2026

What's New

Hidden backend agent behavior is now visible and safely editable.

Key Points

• Agent Characteristics panel: See your agent's always-on behaviors in plain language and add your own standing instructions. Your instructions are layered on top and never replace built-in behavior.
• Greeting instructions: Add company info, set how the agent handles identity questions, and choose job-description depth (detailed, brief, or skipped).
• Both the additional Agent Characteristics and Greeting Instructions fields have a 1,000-character limit.
• Live by default for all agents. No action needed.

Important to Know

• The always-on list varies by use case (for example, screening or data enrichment) and reflects what your agent actually enforces.
• If an added instruction contradicts a built-in safety characteristic, the agent silently ignores it, and no warning is shown.
• Recording-consent language is appended automatically after your greeting and is system-managed.

Learn more here

LLM Chatbot Now Available in Sequences (AI Recruiter)

Release Date: 1st October 2026

What's New

LLM Chatbot can now be attached to Sequences (AI Recruiter), not only Workflows.

Key Points

• Supports Data Enrichment, Candidate Matching, and Post-Application Screening over Email, SMS, and WhatsApp.
• Chatbot nodes in Sequences can generate screening questions with AI, based on the job description, title, and other job attributes.
• The Evaluation node supports Chatbot transcripts and generates an Evaluation Score and summary from a Screening LLM Chatbot, as it does for Voice.

Important to Know

• Analytics for LLM Chatbot completion in Screening and other Analytics dashboards is not yet available.

Why it matters: The same high-value screening and enrichment use cases are now available in Sequences across channels.

Workflows

AI Extractor

Release Date: 21st October 2026

What's New

A new AI Extractor step in Journeys reads a candidate's conversation from an earlier step and tags it with fixed signals, so later steps can branch on what candidates actually said.

Key Points

• Five signals: Sentiment (Positive, Negative, Mixed, Neutral), Engagement Level (Engaged, Disengaged), Job Interest (Interested, Not interested), Contact & Data Consent (Consent granted, Consent denied, Erasure requested), and AI Interview Consent (Accepts, Declines, Requests human interview).
• Every signal can also return Unclear or No User Response.
• Reads one conversation from an earlier step in the same journey: voice call, chatbot (email, SMS, WhatsApp), SMS or WhatsApp replies, or survey.
• Test a setup in the step's settings by pasting a transcript, uploading a .txt file, or choosing a sample transcript.

Important to Know

• Signals are labels only. "Consent denied" or "Erasure requested" does not opt the candidate out or delete data by itself. The journey needs a step that does that.
• Large batches are processed gradually, so results can take a few minutes. If the AI service is unavailable, the step retries, then shows "AI extraction failed."

Why it matters: Unlike AI Generator, each signal returns one answer from a fixed list, so the same conversation leads to the same branch. Use AI Extractor for intent and consent checks.

Learn more here

Write ATS Note: Notes Up to 1,000 Characters

Release Date: 22nd October 2026

What's New

Workflow notes written to the ATS can now be up to 1,000 characters, links included (previously 300).

Key Points

• A counter under the note shows how much of the 1,000 characters is used.
• On by default for all customers. Existing workflows keep working as they are.

Important to Know

• Only Write ATS Note changes. The Update Info step still follows each ATS field's own length limit.
• Notes over 1,000 characters show an error and won't save until shortened.

Why it matters: Recruiters get complete notes in the ATS without trimming links and context.

Candidate Match: Source Candidates Scaled to Open Positions

Release Date: 12th October 2026

What's New

The Candidate Match step in Workflows can now scale the number of candidates it sources to the number of open positions on a job. Previously, the step sourced a fixed number of candidates regardless of openings.

Important to Know

• Existing workflows keep their current behavior until the step is configured to read the openings field.
• If no field is selected for open positions, the default value is 1.

Faster Voiceflow Workflows During Busy Periods

Release Date: 21st October 2026

What's New

Workflows that contain a Voiceflow step now run with higher priority, including their SMS and email steps.

Key Points

• Prevents Voiceflow calls from waiting behind a large send on the same account.
• On by default for all accounts. No action needed.

Important to Know

• Applies to the current Voiceflow step only, not Voiceflow (Legacy).
• Sending limits are unchanged. This changes order, not volume.

Why it matters: Candidates in voice workflows get their calls on time, even when the account is busy.

Recruiter Hub

Action Permissions by Role

Release Date: 27th October 2026

What's New

Admins can now choose which Recruiter Hub actions each role can use.

Key Points

• In Settings → Roles, roles with Recruiter Hub "Edit and View" access have a new Actions selector: Email, SMS/WhatsApp, Voice call, Chatbot, and Create ATS record.
• Actions a role doesn't have are hidden throughout Recruiter Hub: the candidate list, row menu, Bulk Actions, and candidate panel.
• On by default for agencies that have Recruiter Hub.

Important to Know

• Existing roles keep every action, so nothing changes until an admin clears an action.
• Actions added in the future start off for existing roles.
• Chatbot is listed but isn't available in Recruiter Hub yet.

Why it matters: Agencies can match actions to each team's role and reduce accidental or unapproved candidate contact.

Job Cards and Job Picker Show the EAD Job ID

Release Date: 27th October 2026

What's New

Recruiter Hub job cards and the job dropdown now show the EAD job ID instead of Sense's internal job ID.

Key Points

• If EAD isn't configured for the agency, the external source ID is shown instead.
• On by default for all agencies with Recruiter Hub.

Important to Know

• If a job has no ID to show, no ID appears. The job card shows only the location (or just the title), and the dropdown shows only the job title.
• Matching still uses the internal job ID. Matches don't change.

Why it matters: Recruiters can identify a job by the same ID they see in their ATS.

Platform & Data

Note Writeback to Sense CRM for CRM-Only Candidates

Release Date: 30th October 2026

What's New

Notes for CRM-only candidates (for example, leads created by event profile collection chatbots) are now written to Sense CRM instead of the ATS.

Key Points

• ATS-synced candidate notes continue to go to the ATS as before.
• The candidate lead flow is unchanged: Chatbot → Writeback → CRM → EMS.

Important to Know

• Candidate leads still do not go to the ATS.
• Custom field writeback from the chatbot works as before.

Why it matters: CRM-only candidate profiles now show their chatbot, text, and voice interaction history.

Fill Rate Analytics for HTML and Text Fields

Release Date: 28th October 2026

What's New

Fill rate percentages are now available for HTML and text fields in both the Variable Picker and the Data Field page.

Key Points

The pre-activation checklist now flags AIR workflows with empty job descriptions, which can cause no matches or low-quality matches.

Why it matters: Customers can see how often fields are populated and choose the right variables.

Field Intelligence Store

Release Date: 6th October 2026

What's New

Every synced field across all active customers now has an AI-generated plain-English description.

Key Points

• Descriptions are generated from the field's sync logic, EMS metadata, and sample values.
• A nightly refresh picks up new fields and regenerates descriptions when a field's mapping, EMS name, or type changes.
• Supports the Variable page, Intelligent Variable Picker, ATS Field Mapping picker, and Relationship Mapping recommendations.

Why it matters: Field-aware features have full coverage, with no blanks.

Integrations

Candidate Activity in the Bullhorn Sense Tab

Release Date: 19th October 2026

What's New

The Sense tab on a Bullhorn candidate record now shows that candidate's Sense activity, so recruiters don't have to switch to Sense.

Key Points

• Communication – Journeys (default): messages and replies, with filters.
• Communication – Workflows: emails, texts, and chatbot messages sent by workflows, and which workflow sent each one.
• Chatbot Transcript.
• On by default. Agencies with the Sense tab in Bullhorn get it automatically. First-time viewers confirm once through an email link.

Important to Know

• Released for Sense users only. The viewer needs a Sense login linked to their Bullhorn user.
• Bullhorn users without a Sense account see "You don't have access to the Sense tab."
• Works on candidate records only.

Why it matters: Recruiters see a candidate's Sense history where they already work.

Learn more here

CRM

Last Contacted Date Filter: Inclusion/Exclusion

Release Date: 7th October 2026

What's New

The filter panel now surfaces an inclusion/exclusion option on Last Contacted Date.

Key Points

• Default behavior is Exclusion: candidates who weren't successfully contacted on the selected date are returned by default.

Mobile

Language Filter and Template Sorting Improvements

Release Date: 14 October 2026 (Phased Rollout)

What's New and Improved

• Language Filter in Templates: Filter templates based on the languages supported by your agency.
• Template Sorting Fix: You can now sort templates by Recently Added and Alphabetical order as expected.